Little Venice Medical Centre

Number of Responses: 68

Q1. What is your level of satisfaction with the practice's opening hours?

No experience  0%

poor  4%

fair  11%

good  20%

very good  36%

excellent  26%

Q2. Ease of contacting the practice on the telephone.

No experience  0%

poor  5%

fair  11%

good  23%

very good  38%

excellent  20%

Q3. Satisfaction with the day and time arranged for your appointment.

No experience  0%

poor  4%

fair  10%

good  23%

very good  32%

excellent.  26%

No response  5%

Q4. Chances of seeing a doctor/nurse within 48 hours

No experience  5%

poor  5%

fair  11%

good  16%

very good  23%

excellent  23%

No response  17%

Q5. Chances of seeing a doctor/nurse of YOUR choice.

No experience  10%

poor  7%

fair  14%

good  14%

very good  25%

excellent  20%

No response  10%

Q6.Opportunity of speaking to a doctor/nurse on the telephone when necessary.

No experience  39%

poor  7%

fair  11%

good  16%

very good  16%

excellent  8%

Q7. Comfort level of the waiting room (eg. chairs, magazines etc)

No experience  1%

poor  2%

fair  17%

good  22%

very good  39%

excellent  14%

No response  5%

Q8. Length of time waiting in the practice.

No experience  1%

poor  17%

fair  22%

good  25%

very good  19%

excellent  8%

No response  8%

Q9. The manner in which you were treated by the reception staff.

No experience  0%

poor  1%

fair  10%

good  17%

very good  33%

excellent  30%

No response  9%

Q10. Respect shown for your privacy and confidentiality.

No experience  7%

poor  1%

fair  7%

good  22%

very good  27%

excellent  27%

No response  9%

Q11. Information provided by the practice about its service (eg. repeat prescriptions, test results, cost of private certificates etc)

No experience  11%

poor  0%

fair  7%

good  23%

very good  36%

excellent  17%

No response  6%

Q12. Prescription ready on time.

No experience  11%

poor  0%

fair  4%

good  16%

very good  19%

excellent  41%

No response  9%

Q13. . Were you told when to contact us for your test results?

No experience  19%

poor  4%

fair  5%

good  14%

very good  23%

excellent  23%

No response  12%

Q14. . How easy do you find the opportunity for making compliments OR complaints to this practice about it's service and quality of care?

No experience  25%

poor  4%

fair  7%

good  16%

very good  29%

excellent  16%

No response  3%

Q15. How satisfied are you with how well your doctor listens?

No experience  2%

poor  1%

fair  14%

good  11%

very good  29%

excellent  32%

No response  11%

Q16.How satisfied are you with how well the doctor puts you at ease?

No experience  2%

poor  4%

fair  16%

good  13%

very good  26%

excellent  30%

No response  9%

Q17. How satisfied are you with with how much the doctor involves you ?

No experience  4%

poor  0%

fair  13%

good  11%

very good  29%

excellent  32%

No response  11%

Q18. How satisfied are you with the time the doctor spends with you ?

No experience  2%

poor  1%

fair  13%

good  14%

very good  30%

excellent  35%

No response  5%

Q19. How satisfied are you with the the doctors caring and concern ?

No experience  2%

poor  2%

fair  14%

good  26%

very good  22%

excellent  27%

No response  7%

Please use this space to give any other comments.

Please take the time to fill in the following:

Q1. Are you:

Male  23%

Female  66%

No response  11%

Q2. Are you:

under16  4%

17 to 24  7%

25 to 34  20%

35 to 44  14%

45 to 54  13%

55 to 64  19%

65 to 74  8%

75 to 84  1%

over 84  2%

No response  12%

Q3. How would you describe your ethnicity -

Bangladeshi(Asian or Asian British)  1%

Black African(Black or Black British)  8%

Black Caribbean(Black or Black British)  4%

Chinese  0%

East African Asian(Asian or Asian British)  1%

Eastern European(White/ White British)  4%

English(White or White British)  14%

Filipino  1%

I do not wish to answer  4%

Indian(Asian or Asian British)  4%

Iranian  2%

Irish(White or White British)  4%

Japanese  1%

Kurdish  1%

Middle Eastern(Arab or Arab British)  2%

Mixed Asian  2%

Mixed Black  1%

Mixed White  4%

North African(Arab or Arab British)  1%

Pakistani(Asian or Asian British)  1%

Scottish(white or white British)  1%

Sri Lankan(Asian or Asian British)  0%

Tamil(Asian or Asian British)  0%

Vietnamese  1%

White or White British  17%

No response  21%

Q4. Are you

Employed  42%

Unemployed  11%

Retired  11%

other  19%

No response  17%

Q5. Do you suffer from any of the following

Physical Disability  4%

Sensory Disability  0%

Mental Health condition  4%

Learning disability  0%

Cognitive Impairment  0%

Long standing illness/health condition  23%

Other  5%

No response  64%