150

We would be grateful if you would complete this survey about the practice. We want to provide the highest standard of care. This survey is based upon the results from last year, the areas you asked us to improve and input from our Patient Participation Group. A summary from this survey will help us to identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and the doctor will NOT be able to identify your individual answers. Thank you.

About Receptionists and Appointments

Q1 Once you arrived at the surgery for an appointment, how long did it take you to book in?

  73%
  16%
  6%
  0%
  0%
  5%

Q2 How approachable do you find the receptionists at the practice?

  71%
  24%
  2%
  0%
  0%
  3%

When arriving at the reception desk how would you rate the reception staff at the following?

Q3 Acknowledging you with a smile

  49%
  39%
  5%
  0%
  0%
  1%
  6%

Q4 Helping you with your enquiry

  48%
  40%
  4%
  1%
  0%
  4%
  3%

Q5 Patience and understanding

  44%
  43%
  6%
  0%
  0%
  4%
  3%

Q6 Treating you with respect and dignity

  49%
  40%
  4%
  0%
  0%
  4%
  3%

Q7 Answering your questions

  45%
  41%
  6%
  0%
  0%
  5%
  3%

Please comment below on your experience at reception

Q8 If you have been attending this Medical Centre for a year or more please answer this additional question: Comparing the last twelve months with the previous twelve months do you believe that overall there has been progress made in all the various services provided by the Doctors, Nurses and Admin staff?

  64%
  10%
  16%
  10%

Please indicate below those areas where you believe progress has or has not been made.

Q9 How easy is it to get through to someone at your GP practice on the phone?

  17%
  64%
  8%
  1%
  1%
  0%
  9%

Q10 If you need to see a GP urgently, can you normally get seen on the same day?

  70%
  14%
  3%
  13%

Q11 How important is it to you to be able to book appointments ahead of time in your practice?

  79%
  12%
  9%

Q12 How easy is it to book ahead in your practice?

  41%
  44%
  2%
  1%
  2%
  0%
  10%

Q13 How do you normally book your appointments at your practice? (please X all boxes that apply)

  13%
  85%
  0%
  0%

Q14 Thinking of the last time you booked your appointment were your requirements met?

  88%
  2%
  10%

Q15 If No why were we unable to satisfy your requirements?

  2%
  1%
  0%
  1%
  96%

Q16 Do you know you are now able to book your appointments on line?

  24%
  68%
  8%

Q17 Do you know we offer extended hours appointments after 6:30pm for commuters?

  23%
  68%
  9%

Experience at the surgery

Q18 Overall, how would you describe your experience of your GP surgery?

  36%
  35%
  15%
  4%
  0%
  0%
  10%

Q19 Would you recommend your GP surgery to someone who has just moved to your local area?

  61%
  26%
  1%
  0%
  2%
  10%

Q20 Are you happy that the practice offers a safe and clean environment for our patients and adheres to infection control guidelines?

  88%
  0%
  12%

We are particulary interested to know how our service affects patients in your demographic group. It will help us to understand your answers if you could tell us a little about yourself.

Q21 Are you ?

  30%
  62%
  8%

Q22 How old are you?

  0%
  42%
  36%
  10%
  4%
  8%

Q23 Do you have a long-standing health condition?

  36%
  50%
  5%
  9%

Q24 What is your ethnic group?

  74%
  3%
  14%
  1%
  0%
  0%
  8%

Q25 Which of the following best describes you?

  60%
  2%
  2%
  3%
  8%
  16%
  0%
  0%
  9%

Finally, please add any other comments you would like to make about your GP practice:

Thank you for taking the time to complete our survey. The results will be published in the surgery and on the website during March 2014.

This survey was compiled with the collaboration of our Patient Participation Group.

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info