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The information that you provide is completely confidential and anonymous.

We are interested in your views and we will look more closely into any specific issues that arise from the questionnaire.


If you would like to be more involved we have a Patient Representation Group so that you can have your say. If you are happy for us to contact you regarding this please register via our website, or leave your contact details at reception.


Survey date: 20th January to 28th February 2013


REGARDING APPOINTMENTS


Q1 How easy is it for you to book an appointment more than 2 full days in advance with ANY GP?

  36%
  33%
  17%
  8%
  3%

Results chart


Q2 When you need to see a GP urgently, are you normally seen or spoken to within 48 hours?

  85%
  1%
  12%

Results chart


Q3 How easy is it to book more than 2 days in advance with your USUAL GP?

  22%
  29%
  21%
  21%
  5%

Results chart


Q4 Do you use the Online Repeat Prescription and/or Appointment Booking Service?

  40%
  59%

Results chart


Q4a If you answered yes to Q4 - how do you find the Online Repeat Prescription Service?

  15%
  17%
  5%
  0%
  57%
  6%

Results chart


Q4b If you answered yes to Q4 - how do you find the Online Appointment Booking Service?

  8%
  17%
  5%
  1%
  63%
  6%

Results chart


Q5 If they were available, would a 10 minute telephone consultation with a GP or Nurse be an option you would use?

  78%
  7%
  14%

Results chart


Any further comments on APPOINTMENTS? Please let us know of any good or bad experiences you have had.


RECEPTION ISSUES


Q6 On the whole how helpful do you find the receptionists at the surgery?

  64%
  29%
  3%
  0%
  4%

Results chart


Q7 Do you think the reception staff behave in a professional manner?

  57%
  36%
  3%
  0%
  4%

Results chart


Q8 Do you think patient confidentiality is a problem in the reception area?

  38%
  59%
  3%

Results chart


Any further comments on RECEPTION ISSUES? Please let us know of any good or bad experiences you have had.


REGARDING CLINICAL CARE


Q9 How satisfied are you with the service you received from the GP/Nurse today or at your last consultation?

  75%
  15%
  0%
  1%
  0%
  5%
  4%

Results chart


Q10 (1) Concerning your last consultation, how do you rate .... the time allowed for your consultation?

  52%
  38%
  1%
  0%
  1%
  3%
  5%

Results chart

Q10 (2) Concerning your last consultation, how do you rate .... how well you were listened to?

  56%
  33%
  1%
  0%
  1%
  5%
  4%

Results chart

Q10 (3)Concerning your last consultation, how do you rate .... explanation of tests and treatments?

  54%
  26%
  7%
  1%
  0%
  8%
  4%

Results chart

Q10 (4) Concerning your last consultation, how do you rate .... our involving you in decisions made?

  52%
  28%
  8%
  0%
  0%
  8%
  4%

Results chart

Q10 (5) Concerning your last consultation, how do you rate .... your trust and confidence in the care you were given?

  56%
  31%
  1%
  0%
  3%
  5%
  4%

Results chart


Q11 If your GP has referred you for further treatment/secondary care, how much did he or she involve you in your choice or place of treatment?

  47%
  15%
  1%
  1%
  31%
  5%

Results chart


Any further comments on CLINICAL CARE? Please let us know of any good or bad experiences you have had.


OVERALL SATISFACTION


Q12 Do you have any difficulty contacting the surgery generally by: (If you tick any of the first 3 options below, please give us more information or examples in the comments box below.)

  29%
  0%
  8%
  59%


Q13 In general how satisfied are you with the care you receive at the surgery?

  71%
  21%
  1%
  1%
  0%
  6%

Results chart


Any further comments? Please let us know of any good or bad experiences you have had.


ABOUT YOU


Q14 Are you male or female?

  38%
  59%
  0%
  3%

Results chart


Q15 Your age

  1%
  3%
  17%
  8%
  22%
  14%
  21%
  8%
  0%
  6%

Results chart


Q16 Do you have a disability and /or a long-term health concern? (tick all that apply)

  12%
  31%
  45%
  24%
  8%


Q17 Your ethnic group

  98%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%

Results chart


Q18 Which of the following best describes you?

  47%
  7%
  3%
  7%
  5%
  28%
  0%
  3%

Results chart


Thank you for taking the time to fill in this questionnaire.

Your views will help improve services at Worden Medical Centre