874

Patient Survey 2013-14

Have you attended the surgery in the last 9 months?

  83%
  16%
  1%

How do you normally book your appointment to see a GP at the surgery?

  44%
  10%
  67%
  1%

Which of the following methods would you prefer to use to book an appointment at the surgery?

  20%
  29%
  49%
  2%

Are you aware that you can contact the surgery by phone from 08:00am Monday to Friday?

  83%
  15%
  2%

Have you used our daily GP Walk-In Surgery in the last year?

  52%
  45%
  3%

Would you use an afternoon GP Walk-In Surgery if it was available?

  61%
  9%
  27%
  3%

As an alternative to using GP Walk-In Surgeries, would you prefer to be able to book a 'same day appointment' using an automated system (ie, without needing to speak to staff)?

  70%
  24%
  6%

Do you know how to contact our 'GP Out of Hours Service' when the surgery is closed? (020 8185 0545)

  47%
  48%
  5%

In the past 6 months, have you used our 'GP Out of Hours Service' when the surgery was closed?

  6%
  4%
  84%
  6%

In the past 6 months, which other local health care services have you used when the surgery is closed?

  37%
  8%
  29%

Do you feel confident that you know which types of conditions are appropriate for attendance at the Accident and Emergency Department (A&E)? (ie, Do you know when you should you go to A&E - instead of using our GP Out of Hours Service?)

  75%
  18%
  7%

Are you aware of the 'Pharmacy First' service? This allows you to receive treatment for a range of medical conditions directly from the local pharmacy by simply collecting a coupon from our GP Reception.

  29%
  66%
  5%

In the last 6 months, have you used the 'Pharmacy First' service?

  13%
  81%
  6%

Would you like to receive NORMAL test results by text message (SMS)?

  69%
  25%
  6%

Would you like to receive NORMAL test results by email?

  54%
  40%
  6%

If the Practice had a generic email address to which you could send non-urgent enquiries (response within one working week), would you be likely to use this facility?

  51%
  40%
  9%

How satisfied are you with the cleanliness of the Waiting Rooms?

  40%
  51%
  1%
  0%
  8%

Have you seen our website? www.somerfordgrovepractice.co.uk

  43%
  48%
  9%

Last year we asked if patients would be interested in volunteering at the practice. This would require undertaking a Criminal Records Check (at the expense of the Practice). Would be interested in getting involved in any of the following? (tick all that apply)

  16%
  14%
  12%
  12%

Would you recommend Somerford Grove Practice to someone who has just moved into the area?

  82%
  9%
  3%
  6%

ONLY ANSWER THIS QUESTION IF YOU ANSWERED NO TO THE PREVIOUS QUESTION If you would not recommend us, why not?

Do you have any constructive suggestions that would help us to improve the practice? (Remember: we have a black 'Suggestions Box' opposite Reception and are always happy to receive your constructive comments)


Thank you for completing our Patient Survey - the results will be posted in the Waiting Area and on our Website.