402

Dear Patient,

The questions in the survey have been devised in consultation with the Patient Group and aims to gain the views and overall experience of registered patients. Please take the time to fill in this questionnaire, your views and comments are very important to us. If you are interested in joining the patient group please ask for an information sheet at Reception. Please answer all of the questions and click Send when you are done. Thank you.

Q1: How satisfied are you with the opening hours at the surgery?

  47%
  35%
  6%
  5%
  0%
  3%
  4%

Q3: How important is it to you that you see a specific GP when coming to this practice?

  0%
  18%
  43%
  37%
  2%

Q4: How important is it to you to be able to book appointments ahead of time?

  91%
  7%
  2%

Q5: How do you normally book your appointments?

  11%
  78%
  25%
  0%

Q6: If you need to see a GP urgently, can you normally get seen on the same day?

  57%
  22%
  19%
  2%

Q7: Are we usually able to provide you with the appointment you require on you first call to the Practice?

  65%
  33%
  2%

Q8: If we were not able to provide you with an appointment on your first call, how many times did you have to call back?

  35%
  16%
  12%
  37%

Q8: Are you aware that on some occasions it may be more appropriate for you to see another clinician rather than a doctor (such as nurse or health care assistant)?

  79%
  17%
  4%

Q9: On arrival at the Surgery do you find the electronic touch screen booking in system easy to use?

  82%
  10%
  8%

When the surgery is closed

Q10: Do you know where to seek medical treatment when the surgery is closed?

  66%
  30%
  4%

For you information if you follow the link below or log into our website: www.coachhousesurgery.co.uk and look under "opening times" you will find information regarding services available when the surgery is closed.


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  36%
  58%
  6%

What age are you?

  0%
  3%
  15%
  21%
  20%
  14%
  15%
  4%
  0%
  8%

What is the ethnic background with which you most identify?

  69%
  2%
  0%
  0%
  0%
  8%
  1%
  0%
  0%
  2%
  0%
  9%
  9%

How would you describe how often you come to the practice?

  28%
  51%
  17%
  4%

Many thanks for your time in answering the questions on this survey.