215

Patient Participation Survey 2013/14

We would be grateful if you would complete this survey about your general practice, PHGH Doctors. We aim to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. Thank you

About Receptionists

Q1 How helpful do you find the receptionists at your GP Practice?

  49%
  45%
  5%

Results chart

Q2 Do you feel that the receptionists would benefit from Customer Service Training?

  54%
  41%
  5%

Results chart

Accessing the Practice

Q3 How easy is it to get through to someone at your GP Practice on the phone?

  8%
  60%
  26%
  3%
  3%

Results chart

Q4 Do you think that an upgraded telephone system would improve access to the practice?

  56%
  35%
  9%

Results chart

Q5 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  20%
  64%
  67%

Q6 Do you feel that it would be beneficial to have access to the practice via email for administrative purposes related to your medical care?

  87%
  10%
  3%

Results chart

Thinking about the care that you get from your Doctors and Nurses overall, How well does the Practice help you to:

Q7 Understand you health problems?

  70%
  20%
  4%
  3%
  3%

Results chart

Q8 Cope with your health problems?

  64%
  23%
  5%
  5%
  3%

Results chart

Q9 Keep yourself healthy?

  46%
  34%
  6%
  12%
  2%

Results chart

Q10 Overall, how would you describe your experience of your GP surgery?

  23%
  37%
  27%
  7%
  0%
  0%
  6%

Results chart

Q11 Would you recommend your GP Surgery to someone who has just moved into your local area?

  56%
  34%
  3%
  1%
  2%
  4%

Results chart

It will help us to understand your answers if you could tell us a little bit about yourself:

Q12 Are you?

  44%
  54%
  2%

Results chart

Q13 How old are you?

  0%
  1%
  5%
  9%
  11%
  20%
  28%
  17%
  4%
  5%

Results chart

Q14 Do you have any long-standing health conditions?

  65%
  31%
  1%
  3%

Results chart

Q15 What is your ethnic group?

  86%
  0%
  4%
  0%
  0%
  4%
  6%

Results chart

Q16 Which of the following best describes you?

  42%
  2%
  0%
  3%
  5%
  40%
  4%
  4%

Results chart

Finally please make any other comments that you would like to make about your GP Practice