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Shadwell Medical Centre - Patient Qustionnaire Survey 2014
1. Are you aware of how the process for making an appointment works?
2. When making an appointment, how many days do you usually have to wait to be seen?
3. Last month we had 83 Doctors appointments and 69 Nurses/HCA appointments that were not kept by your fellow patients not turning up on the day at this Practice. If you have an appointment which you no longer require, do you know how to cancel it?
4. Given the options of cancelling an appointment, what would be your preferred method?
5. Are you aware of the system to speak to a doctor on the telephone when you need advice, have a question or need to find out your test results?
6. How do you rate the availability to speak to a doctor on the telephone when you need advice, have a question or need your test results?
7. We do operate with a “talk back telephone system” that suggests Press 1 for Nurse, Press 2 for Prescriptions, Press 3 for Appointments etc. Would you prefer a receptionist’s voice at the end of the phone instead ?. Which system would you prefer for us to offer?
8. Are you aware that the Practice has a live Website?
9. If you are aware of the Practice Website, how do you rate it – if not go to question 10?
10. What areas of Health Care and Administration would you like to see on the Website?
11. Are you aware that the Practice offers a regularly updated Practice Leaflet?
12. If you’re aware of the Practice Leaflet, how do you rate it’s content – if not go to question 13?
13. What areas of Health Care and Administration would you like to see in the Practice Leaflet?
14. We are always updating the ways in which we receive information relating to your health care from hospitals, community health and other clinical providers. We intend to add the receiving of hospital Discharge Advice Notes (DANs) on to our computer system so that they can be received electronically. How do you feel we deal with your clinical information?
The Practice
15. How do you think the hours that the Practice is open rates?
16. Are there any additional hours you would like to see the Practice to be open for?
17. We are regularly reminded that we need to maintain or adapt to a healthy lifestyle. How do you rate any advice that you may have been given by your doctor or nurse?
18. Is there another comment you would like to make about your Health Care or Practice Administration