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Bridge Street Surgery Patient Survey

We would be grateful if you would complete this short survey. The last survey we held showed that we still needed to make patients more aware of the access available to them and now we want to find out if more patients know about Making appointments and ordering prescriptions online and the availability of Extended Hours Appointments, Telephone Appointments and the Open Access Emergency Surgery every morning Monday-Friday.

Please answer ALL the questions that apply to you by putting an X in the box. There are no right or wrong answers and the practice will NOT be able to identify your individual answers.

About Appointments and Access

Q1 How easy is it to get through to someone at the surgery on the phone?

  68%
  31%
  0%
  0%
  0%
  0%

Q2 How easy is it to speak to a doctor or nurse on the phone at the surgery?

  12%
  50%
  6%
  0%
  0%
  31%

Q3 Did you know you can book a telephone appointment with a GP of choice whenever they are working in the practice?

  62%
  37%

Q4 Have you ever had a telephone consultation?

  62%
  37%

Q5 If Yes was the doctor able to deal with your problem on the phone?

  56%
  6%
  38%

Q6 Would you consider making an appointment for a telephone consultation in the future

  93%
  0%
  7%

Q7 How easy is it to book ahead at the surgery?

  56%
  37%
  6%
  0%
  0%
  0%

Q8 How do you normally book appointments at the surgery

  18%
  31%
  75%
  0%

Q9 Which of the following methods would you prefer to use to book appointments at the surgery?

  12%
  18%
  81%
  0%

Q10 Did you know you can book appointments and order prescriptions Online via the internet?

  93%
  6%

About Opening Times

Q11 Is the surgery currently open at times that are convenient to you?

  100%
  0%

Q12 Did you know that the surgery is open after 6.30pm two evenings a week?

  56%
  37%
  7%

Q13 Did you know that there is an Open Access Emergency Surgery every morning Monday to Friday, between 9.00am - 10.30am?

  93%
  6%

Please add any comments you would like to make about how this surgery could improve its service

Are you?

  50%
  50%

How old are you

  0%
  18%
  56%
  18%
  6%

How many years have you been attending this practice?

  6%
  18%
  75%

Do you have a long-standing health condition?

  81%
  18%
  0%

Thank you very much for your time and assistance your opinions are very valuable