123
Questionnaire
1. How do you rate the helpfulness of receptionists?
56%
28%
10%
0%
2%
4%
2. How do you rate the overall cleanliness of the surgery building?
57%
32%
7%
1%
0%
3%
3. How useful do you find the surgery website (www.capelfieldsurgery.co.uk)?
21%
27%
16%
0%
0%
36%
4. Do you agree with the Practice policy of Patients having to contact the surgery for their blood and xray test results?
87%
8%
5%
5. If you need to see a GP urgently, can you normally get an appointment on the same day?
66%
26%
8%
6. Do you usually get to see the GP of your choice?
45%
42%
13%
7. How easy is it for you to get an appointment to see a Practice Nurse?
11%
33%
20%
4%
22%
10%
8. How long after your appointment time do you normally wait to be seen by the GP or Nurse?
5%
39%
45%
6%
5%
9. How do you feel about how long you have to wait?
57%
31%
8%
0%
4%
10. How satisfied are you with the opening times of the surgery? (the current opening hours are from 8.00am-6.30pm)
38%
41%
9%
5%
2%
5%
11. How satisfied are you with GP and Nurse availability?
25%
47%
8%
15%
0%
5%
12. If the surgery was able to afford to offer extended hours, which of the following would you prefer
21%
19%
50%
10%
13. Are you aware that there is a formal complaints procedure?
56%
40%
4%
14. If you have made a complaint, were you satisfied with the process?
14%
5%
81%
15. When you last saw the GP or Nurse, did you feel you were given enough time to explain your problems?
82%
10%
8%
16. If you have a long-standing health problem, do you think your condition is managed well?
62%
8%
30%
17. Overall, how do you rate the service and care you receive at Capelfield Surgery?
45%
46%
6%
0%
0%
3%
18. How important is it to talk to a clinician from your local area when calling the GP Out of Hours Services?
46%
36%
8%
10%
19. How important is it to speak to someone who can see your medical history when calling the GP Out of Hours Services?
62%
27%
3%
8%
20. How important is it to receive telephone advice or a call back at an agreed time when calling the GP Out of Hours Service?
70%
17%
13%
21. How important is it to get access to treatment quickly when contacting the GP Out of Hours Services?
76%
16%
0%
8%
22. How important is it to talk to a clinician who can speak clear English when calling the GP Out of Hours Services?
88%
5%
0%
7%
23. What is the longest journey time you would be willing to travel to access treatment Out of Hours?
35%
55%
4%
0%
6%
24. Would you be happy to receive treatment from a practitioner other than a doctor (e.g. a senior nurse or paramedic) if it was appropriate to your condition and you could be seen faster?
75%
18%
7%
25. Do you think the Out Of Hours service should prioritise more vulnerable patient groups e.g. very young children or elderly people living alone?
75%
18%
7%
26. When you dial 111, are you happy to spend time explaining your condition to a lay person before being handed over to a health professional?
29%
51%
20%
27. How long are you prepared to talk to a 111 Agent before being put through to a health professional?
68%
9%
3%
20%
28. Are You
43%
53%
4%
29. Are you
2%
0%
7%
21%
60%
7%
3%
30. What is your ethnic group?
87%
2%
1%
0%
0%
0%
0%
5%
5%
