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Patient Satisfaction Questionnaire
How do you normally book your appointments at the practice?
Which of the following methods would you prefer to use to book appointments at the practice?
Do you find it easy to book your appointments in advance?
If you need to see a GP urgently, can you normally be seen on the same day?
Is the practice currently open at times that are convenient to you?
Which of the following additional opening hours would you like to be offered?
Usually how easy is it to get through to the practice on the telephone?
Usually how easy is it to speak to a doctor or nurse on the telephone at the practice?
Would you like to be able to contact a doctor by email for non-urgent advice?
When arriving for an appointment, would you be willing to use an electronic check-in to let us know that you have arrived?
If you order repeat prescriptions, are you aware that these can be ordered on-line?
Overall, how satisfied are you with the service you receive from the dispensary?
Do you feel that the surgery buildings are suitable for purpose?
If you have mobility problems, do you find the building easily accessible?
Would you like to be able to use telephone automated booking service that lets you book/change/cancel appointments 24 hours a day, 7 days per week?
Overall, how satisfied are you with the service you receive from the practice?
Would you recommend the practice to your friends/family?
Are you:
Your age:
Do you use social networking sites eg. Facebook/Twitter?