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PATIENT SURVEY

We value all patient feedback and so would like to ask you to take 5 minutes to fill the questionnaire below. All feedback is anonymous and helps us to provide a better service for you. Please help us to help you.

When did you last see or speak to a GP at your GP Surgery

  2%
  9%
  22%
  66%
  0%
  0%

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How often do you see or speak to your preferred GP?

  98%
  1%
  0%
  0%
  0%

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When did you last see or speak to a Nurse at your GP Surgery

  32%
  50%
  16%
  0%
  0%

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Generally, how easy is it to get through to somebody on the phone at your Surgery?

  99%
  0%
  0%
  0%

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How helpful do you find the receptionists at your GP Surgery?

  99%
  0%
  0%
  0%

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The last time you tried, were you able to see or speak to someone within your desired timescale?

  100%
  0%

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If you were unable to get an appointment or the appointment was inconvenient, why was that?

  39%
  59%
  0%
  0%
  0%

What did you do on that occasion?

  25%
  33%
  40%
  0%
  0%
  0%
  0%
  0%

How long after your given appointment time do you usually wait to be seen?

  18%
  81%
  0%
  0%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at listening to you?

  0%
  0%
  0%
  1%
  98%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at explaining tests and treatments

  0%
  0%
  0%
  3%
  96%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at Involving you in decisions about your care?

  0%
  0%
  0%
  0%
  99%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at treating you with dignity and respect

  0%
  0%
  0%
  1%
  98%
  1%

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Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at listening to you?

  0%
  0%
  0%
  0%
  99%

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Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at explaining tests and treatments?

  0%
  0%
  0%
  0%
  99%

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Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at Involving you in decisions about your care?

  0%
  0%
  0%
  0%
  99%

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Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at treating you with dignity and respect?

  0%
  0%
  0%
  0%
  99%

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Is our GP Surgery currently open at times convenient for you?

  99%
  0%
  0%

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Which of the following additional hours would make it easier for you to see or speak to someone?

  0%
  0%
  0%
  0%
  0%
  98%

Do you have a long standing health condition?

  40%
  59%
  0%
  1%

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Would you be interested if clinics were available at the surgery to help you manage your condition?

  4%
  0%
  94%
  2%

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These questions are about contacting an Out of Hours GP when your surgery is closed. Do not include NHS Direct, NHS Walk-in centres, or A&E. Please note: this service is not provided by The Practice but we would like to collect your feedback in order to see if we can help improve the service. Do you know how to contact an out-of-hours doctor?

  99%
  0%
  1%

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In the past 6 months, have you tried to contact the out-of-hours GP service when your surgery was closed?

  81%
  18%

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Overall, how would you describe your experience of the out-of-hours service

  12%
  25%
  16%
  0%
  42%
  5%

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Would you be interested in knowing more about the Patient Reference Group, which is a group where you can get involved with shaping the healthcare at your surgery?If yes, please leave your details with a member of staff

  1%
  98%

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Would you be interested in knowing more about the following:Online BookingOnline repeat prescription requests Electronic prescriptions

  99%
  0%
  0%

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General Cleanliness:- What is your experience of the cleanliness of the Surgery

  96%
  3%
  0%

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How do you feel about the recent changes to the Surgery

  99%
  0%
  0%

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Do you feel the surgery is fit for purpose?

  0%
  97%
  2%

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About you: Are you Male or Female?

  45%
  54%

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How old are you?

  0%
  36%
  19%
  1%
  22%
  20%

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What is your ethnic group?

  11%
  7%
  60%
  12%
  5%
  9%

What is your ethnic group if none of the above? Other ethnic group

Are you the parent or guadian of any children under 16 living in your home?

  46%
  53%

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Are you a deaf person using sign language?

  0%
  99%

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Which of these best describes your religion?

  4%
  12%
  6%
  20%
  12%
  4%
  17%
  22%
  0%

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