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We are always looking to improve the service we provide to our patients and your views are important to us.

This survey is anonymous and shouldn’t take more than a few minutes of your time to complete.

By using this method we can find out what you, our patients, think about certain aspects of the service we offer so we can seek to make improvements.

A. OVERALL

1. Overall, how satisfied are you with the health care you receive at The Crescent Surgery?

  45%
  43%
  9%
  0%
  0%
  0%
  0%

B. URGENT APPOINTMENTS

2. If you have an urgent problem, can you normally get seen by a Doctor or Nurse Practitioner on the same day?

  76%
  7%
  15%
  2%

3. If you answered 'No', please tell us about your experience of requesting a same day appointment

C. SERVICES AVAILABLE AT THE CRESCENT SURGERY

4. Are you aware of the following services available at The Crescent Surgery?

(Please click by all those you know about)

  83%
  56%
  53%
  50%
  78%
  57%
  47%
  53%
  46%
  33%
  51%
  50%
  49%

5. How frequently do you visit The Crescent Surgery?

  6%
  26%
  48%
  16%
  4%

D. APPOINTMENTS

Thinking of times when you want to see a PARTICULAR doctor of your choice:

6. How quickly do you usually get seen?

  14%
  53%
  21%
  4%
  4%
  4%

7. How do you rate this?

  19%
  39%
  24%
  5%
  3%
  10%

Thinking of times when you are willing to see ANY doctor:

8. How quickly do you usually get seen?

  40%
  42%
  4%
  3%
  6%
  5%

9. How do you rate this?

  32%
  35%
  16%
  2%
  5%
  10%

10. Do you have any comments to make about the waiting time for appointments?

E. ANY OTHER COMMENTS

11. Is there anything particularly good about the health care you receive at The Crescent Surgery?

12. Is there anything that could be improved to the service you receive at The Crescent Surgery?

F. AND FINALLY

13. Are you

  37%
  61%
  2%

14. How old are you?

  6%
  15%
  35%
  37%
  4%
  3%

15. Ethnicity

White

  96%
  0%
  0%
  4%

Mixed

  0%
  0%
  0%
  100%

Asian or Asian British

  0%
  0%
  0%
  100%

Black or Black British

  0%
  0%
  100%

Chinese or other

  0%
  0%
  100%


Thank you very much for taking the time and trouble to assist us with our Annual Survey.