342

PRACTICE PATIENT SURVEY

When did you last see or speak to a GP at your GP surgery

  40%
  15%
  20%
  23%
  0%

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How often do you see or speak to your preferred GP

  19%
  26%
  54%
  0%
  0%

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When did you last see or speak to a Nurse at your GP Surgery

  55%
  18%
  26%
  0%
  0%

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Generally, how easy is it to get through to somebody on the phone at your surgery?

  29%
  70%
  0%
  0%

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How helpful do you find the receptionists at your GP Surgery

  20%
  79%
  0%
  0%

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The last time you tried, were you able to see or speak to someone within your desired timescale?

  99%
  0%
  1%

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If you were unable to get an appointment or the appointment was inconvenient, Why was that?

  10%
  76%
  0%
  11%
  0%
  3%

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What did you do on that occassion?

  35%
  23%
  19%
  21%
  0%
  0%
  0%
  0%
  2%

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How long after your given appointment time do you usually wait to be seen?

  0%
  85%
  14%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at Listening to you

  0%
  0%
  78%
  1%
  19%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at Explaining tests and treatment to you

  0%
  0%
  78%
  1%
  19%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at Involving you in decisions about your care

  0%
  0%
  0%
  80%
  19%

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Last time you saw or spoke to a GP at your surgery, how good was that GP at Treating you with dignity and respect

  0%
  0%
  78%
  0%
  20%

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Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at Listening to you

  0%
  0%
  78%
  0%
  20%

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Last time you saw or spoke to a Nurset your surgery, how good was that Nurse at Explaining tests and treatment to you

  0%
  0%
  0%
  0%
  99%

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Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at Involving you in decisions about your care

  0%
  0%
  78%
  2%
  19%

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Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at Treating you with dignity and respect

  0%
  0%
  0%
  80%
  19%
  1%

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Is your GP Surgery currently open at times convenient for you?

  99%
  0%
  0%

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Which of the following additional hours would make it easier for youto see or speak to someone. Please tick all boxes that apply to you

  32%
  0%
  0%
  32%
  0%
  48%

Do you have a long standing health condition?

  51%
  48%
  0%

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Would you be interested if clinics were available at the surgery to help you manage your condition?

  45%
  48%
  6%
  1%

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These questions are about contacting an Out of Hours GP when your surgery is closed. Do not include: NHS Direct, NHS walk-in centres, or A&E. Please note: This service is not provided by The Practice but we would like to collect your feedback in order to see if we can help improve the serviceDo you know how to contact an our-of-hours doctor?

  99%
  0%
  1%

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In the past 6 months, have you tried to contact the out-of-hours GP service when your surgery was closed?

  98%
  1%
  1%

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Overall, how would you describe your experince of the out-of-hours service?

  26%
  23%
  4%
  34%
  9%
  4%

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Would you be interested in knowing more about the Patient Reference Group, which is a group where you can get involved with shaping the healthcare at your surgery? (If yes, please ask for an enrolement form, from our reception staff)

  14%
  85%

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Would you be interested in knowing more about the following?Online booking, Online repeat prescription requests, Electronic Prescription Service (EPS)

  90%
  9%

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General Cleanliness:- What is your experience of the cleanliness of the Surgery?

  35%
  64%
  0%

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How do you feel about the recent changes to the Surgery

  55%
  44%
  0%

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Do you feel the surgery is fit for purpose?

  47%
  0%
  52%

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About You: Are you male or female?

  31%
  68%

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How old are you?

  0%
  12%
  11%
  28%
  14%
  32%

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What is your ethnic group

  46%
  7%
  16%
  4%
  10%
  6%
  7%

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Are you the parent or guardian of any children under 16 living in your home?

  47%
  52%

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Are you a deaf person using sign language?

  0%
  99%

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Which of these best describes your religion

  1%
  2%
  11%
  0%
  7%
  16%
  33%
  12%
  13%

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