PRACTICE PATIENT SURVEY

Number of Responses: 342

PRACTICE PATIENT SURVEY

When did you last see or speak to a GP at your GP surgery

In the past 2 weeks 40%

2 weeks to 3 months ago 15%

3-6 months ago 20%

6-12 months ago 23%

I hae never seena a GP at the Surgery 0%

How often do you see or speak to your preferred GP

Always 19%

Alot of the time 26%

Some of the time 54%

Never or Almost never 0%

Not tried at this GP Surgery 0%

When did you last see or speak to a Nurse at your GP Surgery

In the past 3 months 55%

3-6 months ago 18%

6-12 months ago 26%

A year ago 0%

I have never seen a Nurse at my GP Surgery 0%

Generally, how easy is it to get through to somebody on the phone at your surgery?

Very easy 29%

Fairly easy 70%

Not at all easy 0%

Haven't tried 0%

How helpful do you find the receptionists at your GP Surgery

Very helpful 20%

Fairly helpful 79%

Not at all helpful 0%

Don't know 0%

The last time you tried, were you able to see or speak to someone within your desired timescale?

Yes 99%

No 0%

No response 1%

If you were unable to get an appointment or the appointment was inconvenient, Why was that?

There weren't any appointments available on the day I wanted 10%

There weren't any appointments for the time I wanted 76%

I couldn't see my preferred GP 0%

I couldn't book ahead 11%

Another reason 0%

No response 3%

What did you do on that occassion?

Went to the appointment I was offered 35%

Got an appointment for a different day 23%

Had a consultation over the phone 19%

Decided to contact my surgery another time 21%

Saw a pharmacist 0%

Went to A&E 0%

Went to a Walk-in Centre 0%

Didn't see or speak to anyone 0%

No response 2%

How long after your given appointment time do you usually wait to be seen?

Less that 5 minutes 0%

5-15 minutes 85%

more than 15 minutes 14%

Last time you saw or spoke to a GP at your surgery, how good was that GP at Listening to you

1 (poor) 0%

2 0%

3 78%

4 1%

5 (Excellent) 19%

Last time you saw or spoke to a GP at your surgery, how good was that GP at Explaining tests and treatment to you

1(poor) 0%

2 0%

3 78%

4 1%

5(Excellent) 19%

Last time you saw or spoke to a GP at your surgery, how good was that GP at Involving you in decisions about your care

1 (poor) 0%

2 0%

3 0%

4 80%

5 (Excellent) 19%

Last time you saw or spoke to a GP at your surgery, how good was that GP at Treating you with dignity and respect

1 (poor) 0%

2 0%

3 78%

4 0%

5 (Excellent) 20%

Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at Listening to you

1 (poor) 0%

2 0%

3 78%

4 0%

5 (Excellent) 20%

Last time you saw or spoke to a Nurset your surgery, how good was that Nurse at Explaining tests and treatment to you

1 (poor) 0%

2 0%

3 0%

4 0%

5 (Excellent) 99%

Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at Involving you in decisions about your care

1 (poor) 0%

2 0%

3 78%

4 2%

5 (Excellent) 19%

Last time you saw or spoke to a Nurse at your surgery, how good was that Nurse at Treating you with dignity and respect

1 (poor) 0%

2 0%

3 0%

4 80%

5 (Excellent) 19%

No response 1%

Is your GP Surgery currently open at times convenient for you?

Yes 99%

No 0%

Don't know 0%

Which of the following additional hours would make it easier for youto see or speak to someone. Please tick all boxes that apply to you

Before 8am 32%

Lunchtime 0%

After 6.30pm 0%

On Saturdays 32%

On Sundays 0%

None of these 48%

Do you have a long standing health condition?

Yes 51%

No 48%

Don't know /Cant Say 0%

Would you be interested if clinics were available at the surgery to help you manage your condition?

Yes 45%

No 48%

Don't Know 6%

No response 1%

These questions are about contacting an Out of Hours GP when your surgery is closed. Do not include: NHS Direct, NHS walk-in centres, or A&E. Please note: This service is not provided by The Practice but we would like to collect your feedback in order to see if we can help improve the serviceDo you know how to contact an our-of-hours doctor?

Yes 99%

No 0%

No response 1%

In the past 6 months, have you tried to contact the out-of-hours GP service when your surgery was closed?

Yes 98%

No 1%

No response 1%

Overall, how would you describe your experince of the out-of-hours service?

1 (poor) 26%

2 23%

3 4%

4 34%

5 (Excellent) 9%

No response 4%

Would you be interested in knowing more about the Patient Reference Group, which is a group where you can get involved with shaping the healthcare at your surgery? (If yes, please ask for an enrolement form, from our reception staff)

Yes 14%

No 85%

Would you be interested in knowing more about the following?Online booking, Online repeat prescription requests, Electronic Prescription Service (EPS)

Yes 90%

No 9%