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Dear Patient,

Many thanks for agreeing to take this short survey which has been suggested by our patient participation group to help our practice understand how our services can be improved, if at all.

Please answer all of the questions and click Send when you are done.

A) Making appointments

Q1: In the last 6 months,how easy have you found getting through on the phone?

  9%
  57%
  24%
  7%
  0%

Q2: How easy was it to get an appointment for the time you wanted?

  55%
  35%
  7%
  3%

Q3: Were you able to see the GP you wanted to see?

  37%
  39%
  20%
  4%

Q4: How easy was it to get an appointment with the GP you wanted to see?

  55%
  22%
  4%
  19%

Q5: How important is it to you that you see a specific GP when coming to this practice?

  3%
  25%
  39%
  30%
  3%

Q6: How well do you know which days of the week your GP is available?

  1%
  8%
  46%
  41%
  4%

Q7: Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  39%
  78%
  51%
  0%


B) Patient exerience of surgery

Q1. How easy do you find getting into the building at the surgery ?

  85%
  11%
  2%
  0%
  2%

Q2. How clean is the GP surgery ?

  67%
  29%
  1%
  0%
  0%
  3%

Q3. In the Reception Area, can other patients overhear what you say to the receptionist?

  58%
  31%
  3%
  5%
  3%

Q4. How helpful do you find the receptionists at the surgery ?

  47%
  40%
  7%
  3%
  3%

Q5. How long after your appointment time do you normally wait to be seen?

  1%
  4%
  34%
  40%
  15%
  3%
  3%

Q6. How do you feel about how long you normally have to wait ?

  39%
  36%
  15%
  7%
  3%

C) Opening Times

Q1. How satisfied are you with the opening hours at the surgery ?

  31%
  31%
  19%
  8%
  4%
  3%
  4%

Q2. As far as you know is the surgery open...

  18%
  19%
  7%
  10%
  0%

Q3. Would you like the surgery open at additional times?

  65%
  28%
  7%

D) Overall

Q1: Overall, how satisfied are you with the surgery?

  29%
  45%
  10%
  9%
  4%
  3%

Q2: What do you like best about the surgery?

Q3:If you could change one thing, what would it be?


To help us analyse your answers please tell us at which surgery you are registered:

  49%
  46%
  5%