Central Park Surgery

Number of Responses: 57

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  12%

Next Working Day  10%

Within 3 Working Days  26%

Within 5Working Days  22%

More than 5 working days  22%

No response  8%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  33%

Times offered didn't suit  19%

Appointment was with a doctor who I didn't want to see  19%

A nurse was free but I wanted to see a doctor  0%

Another reason  5%

Can't remember  5%

No response  19%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  5%

Very Easy  19%

Fairly Easy  21%

Not very Easy  33%

Not at all Easy  19%

Don't know  0%

No response  3%

b) Speaking to a doctor on the phone

Haven't tried  42%

Very Easy  21%

Fairly Easy  21%

Not very Easy  7%

Not at all Easy  3%

Don't know  1%

No response  5%

c) Speaking to a nurse on the phone

Haven't tried  73%

Very Easy  8%

Fairly Easy  3%

Not very Easy  3%

Not at all Easy  1%

Don't know  5%

No response  7%

d) Obtaining test results by phone

Haven't tried  66%

Very Easy  8%

Fairly Easy  3%

Not very Easy  10%

Not at all Easy  5%

Don't know  1%

No response  7%

Q4. How helpful do you find the receptionists at the Surgery?

Very  56%

Fairly  33%

Not very  3%

Not at all  0%

No response  8%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  1%

I am normally seen on time  8%

Less than 5 minutes  7%

5 to 15 minutes  43%

15-30 minutes  29%

More than 30 minutes  7%

Can't remember  0%

No response  5%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  40%

Fairly  42%

Neither satisfied nor dissatisfied  10%

Quite dissatisfied  3%

Very dissatisfied  0%

Don't know opening hours  1%

No response  4%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  8%

No  56%

Sometimes  5%

Don't know  28%

No response  3%

At Lunchtime?

Yes  19%

No  54%

Sometimes  3%

Don't know  19%

No response  5%

After 6.30pm?

Yes  14%

No  40%

Sometimes  19%

Don't know  22%

No response  5%

On Saturdays?

Yes  7%

No  66%

Sometimes  5%

Don't know  15%

No response  7%

On Sundays?

Yes  3%

No  80%

Sometimes  0%

Don't know  10%

No response  7%

Q8. Would you like the Surgery open at additional times?

Yes  64%

No  24%

No response  12%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  71%

Good  19%

Neither good nor poor  3%

Poor  0%

Very poor  1%

Doesn't apply  1%

No response  5%

b) Asking about your symptoms

Very good  66%

Good  19%

Neither good nor poor  5%

Poor  0%

Very poor  1%

Doesn't apply  3%

No response  6%

c) Listening

Very good  71%

Good  17%

Neither good nor poor  3%

Poor  0%

Very Poor  1%

Doesn't apply  1%

No response  7%

d) Explaining tests and treatments

Very good  70%

Good  15%

Neither good nor poor  7%

Poor  0%

Very Poor  1%

Doesn't apply  1%

No response  6%

e) Involving you in decisions about your care

Very good  52%

Good  22%

Neither good nor poor  8%

Poor  1%

Very Poor  1%

Doesn't apply  8%

No response  8%

f) Treating you with care and concern

Very good  66%

Good  21%

Neither good nor poor  5%

Poor  0%

Very Poor  1%

Doesn't apply  1%

No response  6%

g) Taking your problems seriously

Very good  63%

Good  19%

Neither good nor poor  3%

Poor  5%

Very Poor  1%

Doesn't apply  3%

No response  6%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  68%

Yes, to some extent  17%

No, not at all  1%

Don't know/can't say  1%

No response  13%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  19%

Very  36%

Fairly  28%

Not very  10%

Not at all  1%

Don't know  1%

No response  5%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  63%

Good  22%

Neither good nor poor  0%

Poor  1%

Very Poor  0%

Doesn't apply  10%

No response  4%

b) Asking about your symptoms

Very good  54%

Good  17%

Neither good nor poor  8%

Poor  0%

Very Poor  0%

Doesn't apply  15%

No response  6%

c) Listening

Very good  57%

Good  22%

Neither good nor poor  3%

Poor  0%

Very Poor  0%

Doesn't apply  12%

No response  6%

d) Explaining tests and treatments

Very good  50%

Good  24%

Neither good nor poor  3%

Poor  0%

Very Poor  1%

Doesn't apply  14%

No response  8%

e) Involving you in decisions about your care

Very good  50%

Good  19%

Neither good nor poor  0%

Poor  1%

Very Poor  1%

Doesn't apply  22%

No response  7%

f) Treating you with care and concern

Very good  57%

Good  26%

Neither good nor poor  1%

Poor  0%

Very Poor  1%

Doesn't apply  7%

No response  8%

g) Taking your problems seriously

Very good  50%

Good  22%

Neither good nor poor  3%

Poor  0%

Very Poor  1%

Doesn't apply  17%

No response  7%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  59%

Fairly  31%

Neither satisfied nor dissatisfied  3%

Quite dissatisfied  1%

Very dissatisfied  1%

No response  5%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  14%

Fairly easy  19%

Not very easy  15%

Not at all easy  14%

Not applicable  33%

No response  5%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  52%

Fairly clean  43%

Not very clean  0%

Not at all clean  0%

Don't know  1%

No response  4%

Some Questions about you:

Q16. Are you male of female?

Male  36%

Female  61%

No response  3%

Q17. How old are you?

Under 18  0%

18-24  0%

25-34  8%

35-44  7%

45-54  15%

55-64  28%

65-74  17%

75-84  12%

85 and over  8%

No response  5%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  19%

Part-time paid work (under 30 hrs per week)  10%

Full-time education (school, college, university)  0%

Unemployed  7%

Permanently sick or disabled  14%

Fully retired from work  35%

Looking after the home  3%

Doing something else  5%

No response  7%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  84%

Irish  0%

Gypsy or Irish Traveller  0%

Any other white background  0%

No response  16%

B. Mixed/multiple ethnic group

White and Black Caribbean  0%

White and Black African  1%

White and Asian  0%

Any other mixed background  0%

No response  99%

C. Asian or Asian British

Indian  3%

Pakistani  0%

Bangladeshi  0%

Chinese  0%

Any other Asian background  1%

No response  96%

D. Black/African/Caribbean/Black British

Caribbean  0%

African  5%

Any other Black / African / Caribbean background  0%

No response  95%

Please use the space below for any comments or suggestions on how we can improve even further: