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Patient Satisfaction Survey 2013/14
We are very interested to hear what you think of our practice and the services we provide. Please answer the questions by putting a tick in ONE BOX for each question.
ABOUT THE PRACTICE
Q1 : Your level of satisfaction with the practice's opening hours
Q2 : Ease of contacting the practice on the telephone
Q3 : Satisfaction with the day and time arranged for your appointment
Q4 : Chances of seeing a doctor / nurse within 48 hours
Q5 : Chances of seeing a doctor / nurse of your choice
Q6 : Opportunity of speaking to a doctor / nurse on the telephone when necessary
Q7 : Comfort level of the waiting room (e.g. chairs, magazines, leaflets etc)
Q8 : My overall satisfaction with this or last visit to the doctor / nurse is
ABOUT THE CLINICIAN
Q9 : The warmth of the doctor / nurse greeting to me was
Q10 : On this or last visit, I would rate the doctor / nurse's ability to listen to me as
Q11 : The doctor / nurse's explanations of things to me were
Q12 : The extent to which I felt reassured by this doctor / nurse was
Q13 : My confidence in this doctor / nurse's ability is
Q14 : The opportunity the doctor / nurse gave me to express my concerns or fears was
Q15 : The respect shown to me by this doctor / nurse was
Q16 : The amount of time given to me for this visit was
Q17 : This doctor / nurse's consideration of my personal situation in deciding a treatment or advising me was
Q18 : The doctor / nurse's concern for me as a person in this / last visit was
Q19 : The extent to which the doctor / nurse helped me to take care of myself was
Q20 : The recommendation I would give to my family or friends about this doctor / nurse would be
ABOUT THE STAFF
Q21 : The manner in which you are treated by staff in reception
Q22 : Respect shown for your privacy and confidentiality
Q23 : Information provided by the practice about its services (e.g. repeat prescriptions, test results, seasonal flu vaccinations etc)
FINALLY
Q24 : The opportunity for making compliments or complaints to the practice abouts its services and quality of care is
Q25 : The information provided by the practice about how to prevent illness and stay healthy (e.g. alcohol use, health risks of smoking, diet and exercise habits etc)
Q26 : The availability and administration of reminder systems for ongoing health checks is
Q27 : The practice's respect of your right to seek a second opinion or complementary medicine was
ABOUT YOU
How old are you in years?
Are you
Was this / last visit with your usual clinican?
How many years have you been a patient with the practice?
Comments / suggestions on how the practice could improve
Comments / suggestions on how the doctors / nurses could improve?
Thank you.
Your time to complete this survey is very much appreciated. What you think of our practice and the services we provide are very important to us.
Results will be published on our website www.moorfieldhousesurgery.nhs.uk and the in the waiting rooms in March 2014.
If you would like further information about our online repeat prescription ordering service, or how you can book appointments online, please ask at reception.