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Patient Satisfaction Survey 2013/14

We are very interested to hear what you think of our practice and the services we provide. Please answer the questions by putting a tick in ONE BOX for each question.

ABOUT THE PRACTICE

Q1 : Your level of satisfaction with the practice's opening hours

  0%
  5%
  26%
  46%
  22%

Results chart

Q2 : Ease of contacting the practice on the telephone

  0%
  6%
  24%
  42%
  25%
  3%

Results chart

Q3 : Satisfaction with the day and time arranged for your appointment

  0%
  7%
  21%
  37%
  33%
  2%

Results chart

Q4 : Chances of seeing a doctor / nurse within 48 hours

  2%
  13%
  22%
  33%
  27%
  3%

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Q5 : Chances of seeing a doctor / nurse of your choice

  1%
  10%
  26%
  34%
  26%
  3%

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Q6 : Opportunity of speaking to a doctor / nurse on the telephone when necessary

  1%
  7%
  28%
  33%
  13%
  18%

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Q7 : Comfort level of the waiting room (e.g. chairs, magazines, leaflets etc)

  0%
  6%
  29%
  37%
  23%
  5%

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Q8 : My overall satisfaction with this or last visit to the doctor / nurse is

  0%
  1%
  15%
  38%
  39%
  7%

Results chart

ABOUT THE CLINICIAN

Q9 : The warmth of the doctor / nurse greeting to me was

  0%
  3%
  15%
  40%
  33%
  9%

Results chart

Q10 : On this or last visit, I would rate the doctor / nurse's ability to listen to me as

  0%
  2%
  16%
  29%
  43%
  10%

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Q11 : The doctor / nurse's explanations of things to me were

  0%
  1%
  18%
  36%
  35%
  10%

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Q12 : The extent to which I felt reassured by this doctor / nurse was

  0%
  4%
  17%
  37%
  33%
  9%

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Q13 : My confidence in this doctor / nurse's ability is

  0%
  1%
  15%
  33%
  42%
  9%

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Q14 : The opportunity the doctor / nurse gave me to express my concerns or fears was

  0%
  4%
  19%
  33%
  34%
  10%

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Q15 : The respect shown to me by this doctor / nurse was

  0%
  1%
  16%
  33%
  40%
  10%

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Q16 : The amount of time given to me for this visit was

  0%
  5%
  19%
  35%
  32%
  9%

Results chart

Q17 : This doctor / nurse's consideration of my personal situation in deciding a treatment or advising me was

  0%
  2%
  17%
  33%
  34%
  14%

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Q18 : The doctor / nurse's concern for me as a person in this / last visit was

  1%
  3%
  18%
  34%
  34%
  10%

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Q19 : The extent to which the doctor / nurse helped me to take care of myself was

  0%
  3%
  19%
  36%
  30%
  12%

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Q20 : The recommendation I would give to my family or friends about this doctor / nurse would be

  0%
  2%
  13%
  31%
  43%
  11%

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ABOUT THE STAFF

Q21 : The manner in which you are treated by staff in reception

  0%
  6%
  13%
  38%
  32%
  11%

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Q22 : Respect shown for your privacy and confidentiality

  0%
  3%
  14%
  37%
  35%
  11%

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Q23 : Information provided by the practice about its services (e.g. repeat prescriptions, test results, seasonal flu vaccinations etc)

  1%
  6%
  16%
  35%
  32%
  10%

Results chart

FINALLY

Q24 : The opportunity for making compliments or complaints to the practice abouts its services and quality of care is

  1%
  4%
  23%
  37%
  16%
  19%

Results chart

Q25 : The information provided by the practice about how to prevent illness and stay healthy (e.g. alcohol use, health risks of smoking, diet and exercise habits etc)

  0%
  4%
  20%
  38%
  28%
  10%

Results chart

Q26 : The availability and administration of reminder systems for ongoing health checks is

  0%
  6%
  19%
  23%
  26%
  15%
  11%

Results chart

Q27 : The practice's respect of your right to seek a second opinion or complementary medicine was

  0%
  3%
  14%
  14%
  13%
  43%
  13%

Results chart

ABOUT YOU

How old are you in years?

  8%
  47%
  40%
  5%

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Are you

  61%
  34%
  5%

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Was this / last visit with your usual clinican?

  72%
  15%
  13%

Results chart

How many years have you been a patient with the practice?

  9%
  8%
  77%
  6%

Results chart

Comments / suggestions on how the practice could improve

Comments / suggestions on how the doctors / nurses could improve?

Thank you.

Your time to complete this survey is very much appreciated. What you think of our practice and the services we provide are very important to us.

Results will be published on our website www.moorfieldhousesurgery.nhs.uk and the in the waiting rooms in March 2014.

If you would like further information about our online repeat prescription ordering service, or how you can book appointments online, please ask at reception.