Q1. Have you found it easy to book an urgent appointment within 48 hours?
Yes No I have not needed an urgent appointment
Q2. If you need to see a GP urgently, how easy is it to be seen on the same day?
Very Easy Easy Difficult Impossible I have not needed to see a GP urgently recently
Q3. Were you able to book a routine appointment to see your preferred doctor within two weeks?
Yes No I have not needed to see my preferred doctor recently
Q4. Do our present opening hours enable you to make an appointment at a time that is convenient to you?
Yes No Don’t know
Q5. Are your aware that there are telephone consultations available each day?
Yes No
Q6. In the past year, how easy have you found getting through on the phone?
Very easy Fairly easy Not very easy Have not tried
Q7. When you phone in do you find our staff helpful?
Yes No I have not needed to phone in
Q8. When you see a Doctor/Nurse/Health Professional are you satisfied with their care and level of service?
Yes No I have not needed to see Doctor/Nurse/HP
Q9. Where are you most likely to read messages from the Practice?
From posters on the waiting room notice board Practice Newsletter At the bottom of my prescription Practice website ( www.grovehillmedicalcentre.nhs.uk ) Leaflets from reception Facebook Twitter
Q10. Would you recommend your GP surgery to someone new moving into the area?
Q11. Would you like a survey regarding local hospital services?
Yes No Not interested
Q12. If the Practice were to organise talks on health related topics, which topic would be of interest to you?
Q13. Would you be interested in receiving text messages from the practice, ie appointment reminders, messages from your GP?
Q14. Would you be happy for the GP to call you from the waiting room by name rather than number & colour?
Yes No Not important to you
Q15: Would you be interested in joining the Patient Participation Group (you can register on line through our website www.grovehillmedicalcentre.nhs.uk) or ask at reception
Q16. If you have used the NHS111 service recently- did you find this useful?
Any comments?
Q17. What age group are you?
10-18 19-30 31-45 46-60 61-75 Over 76
Q18. What is the ethnic background with which you most identify?
White British White Irish Mixed White & Black Caribbean Mixed White & Black African Mixed White & Black Asian Indian Pakistani Bangladeshi Black Caribbean Black African Chinese Other
Q16. Are you?:
Male Female