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Patient Experience Survey Brookhill Pharmacy 2013

Do you find the pharmacy staff courteous and professional?

  97%
  2%
  0%

Are you happy with the quality of advice given by the pharmacy staff?

  91%
  5%
  2%

Are you confident that hou can have a confidential discussion without being overheard?

  76%
  11%
  11%

Do you find it easy to speak to us by telephone?

  62%
  8%
  28%

Are you happy with the process of ordering repeat presciptions

  89%
  5%
  4%

Is the time required between ordering and collecting your medicines acceptable?

  95%
  2%
  1%

If you collected a prescription today were you happy with the time you waited to be served?

  89%
  5%
  4%

When you last ordered repeat medicines were all the items you requested in stock?

  72%
  20%
  7%

Are you happy with the pharmacy opening hours?

  95%
  2%
  1%

Would you recommend this pharmacy?

  95%
  4%
  0%

If you answered no to any of these questions it would help us to understand why. Please add your comments