607

Patient Survey 2013-2014

How helpful do you find the Receptionists at Bewick Crescent/Heighington?

  76%
  20%
  2%
  0%
  0%
  2%

Results chart

How did you find the attitude of the Receptionist? Please tick all boxes that apply.

  77%
  35%
  1%
  1%

If you were unable to see the GP/Nurse of your first choice, did the Receptionist advise you of alternative options?

  56%
  8%
  32%
  4%

Results chart

In the Reception area, can other patients hear what you say to the Receptionists?

  67%
  14%
  7%
  9%
  3%

Results chart

How easy is it to get through to someone at Bewick Crescent on the telephone?

  14%
  39%
  25%
  16%
  1%
  2%
  3%

Results chart

How easy is to speak to a GP or Nurse on the telephone at Bewick Crescent/Heighington?

  11%
  20%
  11%
  4%
  11%
  37%
  6%

Results chart

If you need to see a GP urgently, can you normally be seen on the same day?

  56%
  16%
  24%
  4%

Results chart

How important is it to you to be able to book appointments ahead of time at Bewick Crescent/Heighington?

  79%
  12%
  9%

Results chart

How easy is it to book ahead at Bewick Crescent?

  13%
  26%
  30%
  14%
  10%
  7%

Results chart

How quickly do you usually get seen?

  57%
  22%
  8%
  5%
  2%
  6%

Results chart

Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all the boxes that apply.

  18%
  10%
  36%
  42%
  13%
  17%

The next 6 questions refer to the last time you saw a GP at Bewick Crescent/Heighington.

How good was that GP at giving you enough time?

  70%
  16%
  6%
  0%
  0%
  1%
  7%

Results chart

How good was the GP at listening to you?

  72%
  17%
  5%
  0%
  0%
  0%
  6%

Results chart

How good was the GP at explaining tests and treatments?

  64%
  18%
  6%
  0%
  0%
  6%
  6%

Results chart

How good was the GP at involving you in decisions about your care?

  60%
  22%
  6%
  0%
  0%
  5%
  7%

Results chart

How good was the GP at treating you with care and concern?

  66%
  20%
  5%
  0%
  0%
  1%
  8%

Results chart

Did you have confidence and trust in the GP you saw or spoke to?

  80%
  14%
  0%
  0%
  6%

Results chart

The next 6 questions refer to the last Nurse you saw at Bewick Crescent/Heighington.

How good was the Nurse at giving you enough time?

  66%
  17%
  2%
  0%
  0%
  7%
  8%

Results chart

How good was the Nurse at explaining tests and treatments?

  59%
  20%
  3%
  0%
  0%
  10%
  8%

Results chart

How good was the Nurse at involving you in decisions about your care?

  52%
  20%
  4%
  0%
  0%
  16%
  8%

Results chart

How good was the Nurse at treating you with care and concern?

  63%
  19%
  3%
  0%
  0%
  8%
  7%

Results chart

Did you have confidence and trust in the Nurse you saw or spoke to?

  77%
  9%
  0%
  7%
  7%

Results chart

It will help us understand your answers if you could tell us a little about yourself. Are you?

  27%
  69%
  4%

Results chart

How old are you?

  3%
  36%
  30%
  16%
  10%
  5%

Results chart

Comments

Please use this section to tell us anything else, we are particularly interested in hearing your ideas about how to improve the surgery.