101

Patient Questionnaire 2013/ 2014

1. Are you satisfied overall with the service your practice provides?

  97%
  2%

2. Do you find the medical care satisfactory?

  93%
  6%

3. Do you find the nursing care satisfactory?

  97%
  2%

4. Do you find the reception staff helpful?

  96%
  2%
  2%

5. Are you satisfied with the booking system for appointments?

  83%
  16%

6. Are you able to see your preferred doctor within a reasonable timeframe?

  80%
  19%

7. Are you able to see any doctor within a reasonable timeframe?

  87%
  12%

8. Are you usually seen at the specified time?

  74%
  25%

9. How long after your appointment time is it reasonable to wait to see your GP if delays occur?

  18%
  57%
  23%

10. Have you used the Barndoc Out of Hours service?

  12%
  85%
  3%

11. Have you used a local urgent care centre?

  24%
  73%
  3%

12. Are you satisfied with out of hours services available?

  73%
  24%
  3%

13. Have you used A&E because you could not get an appointment with a GP at the practice?

  22%
  76%
  2%

14. Do you have access to a computer that is connected to the internet?

  65%
  34%

15. Have you visited the practice website?

  15%
  83%
  2%

16. Have you heard of the practice PPG?

  20%
  78%
  2%

17. Would you like to hear about what the PPG is doing?

  64%
  35%

18. Would you consider joining the PPG?

  49%
  49%
  2%

Comments: