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Rise Park Surgery Survey 2013 - 2014

Q1. How easy was it to get a routine/prebookable appointment for the time you wanted?

  31%
  50%
  17%

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Q2. Were you able to see the GP you wanted to see?

  17%
  15%
  65%
  3%

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Q3. How easy was it to get an appointment with the GP you wanted to see?

  34%
  46%
  17%
  3%

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Q4. How important is it to you that you see a specific GP when coming to this practice?

  2%
  18%
  36%
  42%

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Q5. How long after your appointment time do you normally wait to be seen?

  1%
  3%
  38%
  47%
  6%
  2%

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Q6. How do you feel about how long you normally have to wait?

  46%
  30%
  5%
  7%
  12%

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Q7. How well do you know which days of the week your GP is available?

  10%
  17%
  32%
  29%
  12%

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Thinking of the times when you thought you needed to be seen urgently/on the same day ...

Q8. Did you tell reception that you needed an urgent appointment?

  64%
  21%
  15%

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Q9. If yes, was your issue resolved over the telephone with the GP?

  51%
  23%
  26%

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Q10. Were you asked to come into the surgery to see the GP?

  59%
  21%
  20%

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Q11. When the GP asked you to come into the surgery was it?

  53%
  10%
  7%
  30%

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Q12. How clean is the GP surgery?

  67%
  19%
  1%
  0%
  0%
  13%

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Q13. In the Reception Area, can other patients overhear what you are saying to the receptionist?

  61%
  14%
  5%
  7%
  13%

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Q14. How helpful do you find the receptionists at the surgery?

  66%
  19%
  2%
  0%
  13%

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Q15. Would you recommend this surgery to your family and friends?

  79%
  6%
  15%

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Finally, please add any other comments you would like to make about your GP practice:-

Are you male or female?

  30%
  51%
  19%

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What age are you?

  0%
  3%
  5%
  4%
  7%
  11%
  31%
  15%
  2%
  22%

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What is your ethnic background with which you most identify?

  73%
  0%
  0%
  0%
  0%
  2%
  0%
  0%
  0%
  0%
  0%
  0%
  25%

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How would you describe how often you come to the practice?

  24%
  46%
  9%
  21%

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