Bury Road Surgery

Number of Responses: 154

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Making you feel welcome and relaxed?

Very good  50%

Good  29%

Satisfactory  10%

Poor  3%

Very poor  2%

Does not apply  2%

No response  4%

Q2 Listening to you and involving you in decisions during the consultation?

Very good  44%

Good  31%

Satisfactory  11%

Poor  5%

Very poor  2%

Does not apply  2%

No response  5%

Q3 Explaining your condition and treatment?

Very good  43%

Good  28%

Satisfactory  15%

Poor  5%

Very poor  1%

Does not apply  3%

No response  5%

Q4 Would you be completely happy to see this GP again?

Yes  83%

No  10%

No response  7%

Please enter the name of the GP you recently saw and add any additional comments:

About Receptionists and Appointments

Q5 How helpful do you find the receptionists at your GP practice?

Very helpful  76%

Fairly helpful  18%

Not very helpful  1%

Not at all helpful  1%

Don’t know  0%

No response  4%

Q6 How easy is it to get through to someone at your GP practice on the phone?

Very easy  22%

Fairly easy  55%

Not very easy  15%

Not at all easy  2%

Don’t know  1%

Haven’t tried  1%

No response  4%

Q7 If you want to see a GP urgently, are you happy with the practice's traige service?

Yes  60%

No  11%

Don’t know / never needed to  26%

No response  3%

Q8 How easy is it to book appointments ahead in your practice?

Very easy  18%

Fairly easy  38%

Not very easy  24%

Not at all easy  14%

Don’t know  1%

Haven’t tried  1%

No response  4%

Q9 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

Continuity of Care:Thinking of times when you want to see a particular doctor:

Q10 How important is continuity of care with the same doctor to you

Important  86%

Not important  12%

No response  2%

Q11 How do you rate how quickly you were seen when requesting to see the preferred GP?

Excellent  9%

Very good  22%

Good  18%

Satisfactory  21%

Poor  14%

Very poor  3%

Does not apply  8%

No response  5%

Thinking of times when you are willing to see any doctor:

Q12 How quickly do you usually get seen?

Same day or next day  21%

2-4 days  21%

5 days or more  36%

I don’t usually need to be seen quickly  13%

Don’t know, never tried  5%

No response  4%

Q13 How do you rate how quickly you were seen?

Excellent  11%

Very good  24%

Good  18%

Satisfactory  18%

Poor  14%

Very poor  1%

Does not apply  7%

No response  7%

Thinking of your most recent consultation with a doctor or nurse

Q14 Is your GP practice currently open at times that are convenient to you?

Yes  82%

No  11%

Don’t know  5%

No response  2%

Q15 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

Thinking about the last time you saw a nurse, how good was the Nurse you last saw at:

Q16 Making you feel welcome and relaxed?

Very good  66%

Good  22%

Satisfactory  2%

Poor  0%

Very poor  0%

Does not apply  5%

No response  5%

Q17Listening to you and involving you in decisions during the consultation?

Very good  60%

Good  25%

Satisfactory  3%

Poor  0%

Very poor  0%

Does not apply  6%

No response  6%

Q18 Explaining your condition and treatment?

Very good  54%

Good  26%

Satisfactory  6%

Poor  0%

Very poor  0%

Does not apply  7%

No response  7%

Q19 Would you be completely happy to see this nurse again?

Yes  90%

No  1%

No response  9%

Thinking about how we share your information:

Q20 Are you aware of how your information is shared?

Yes  38%

No  40%

Unsure  17%

  1%

No response  4%

Q21 Do you have any concerns about how your information is shared

Yes  14%

No  66%

Unsure  16%

No response  4%

Q22 Please let us know any concerns

Q23 Overall, how would you describe your experience of your GP surgery?

Excellent  16%

Very good  41%

Good  21%

Satisfactory  11%

Poor  7%

Very poor  0%

No response  4%

Q24 Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  36%

Yes, probably  43%

No, probably not  7%

No, definitely not  6%

Don’t know  4%

No response  4%

Q25 Did you find this survey too long?

Yes  6%

No  79%

No response  15%

It will help us to understand your answers if you could tell us a little about yourself

Q26 Are you ?

Male  41%

Female  55%

No response  4%

Q27 How old are you?

Under 16  0%

16 to 44  20%

45 to 64  34%

65 to 74  29%

75 or over  13%

No response  4%

Q28 Do you have a long-standing health condition?

Yes  58%

No  32%

Don’t know / can’t say  5%

No response  5%

Q29 What is your ethnic group?

White  92%

Black or Black British  0%

Asian or Asian British  1%

Mixed  1%

Chinese  0%

Other ethnic group  0%

No response  6%

Q30 Which of the following best describes you?

Employed (full or part time, including self-employed)  40%

Unemployed / looking for work  1%

At school or in full time education  0%

Unable to work due to long term sickness  3%

Looking after your home/family  5%

Retired from paid work  43%

Other  1%

No response  7%