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We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Putting you at ease?

  78%
  13%
  7%
  0%
  0%
  0%
  2%

Q2 Being polite and considerate?

  78%
  11%
  7%
  0%
  0%
  0%
  4%

Q3 Listening to you?

  75%
  12%
  3%
  1%
  0%
  0%
  9%

How good was the GP at:

Q4 Explaining your condition and treatment?

  63%
  25%
  6%
  0%
  0%
  1%
  5%

Q5 Involving you in decisions about your care?

  55%
  26%
  6%
  0%
  0%
  5%
  8%

Q6 Providing or arranging treatment for you?

  67%
  20%
  3%
  0%
  0%
  5%
  5%

Q7 Did you have confidence that the GP is honest and trustworthy?

  88%
  7%
  0%
  1%
  4%

Q8 Did you have confidence that the doctor will keep your information confidential?

  90%
  5%
  0%
  2%
  3%

About Receptionists and Appointments

Q9 How helpful do you find the receptionists at your GP practice?

  83%
  13%
  0%
  2%
  0%
  2%

Q10 How easy is it to get through to someone at your GP practice on the phone?

  68%
  25%
  2%
  0%
  0%
  2%
  3%

Q11 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  51%
  17%
  8%
  0%
  8%
  11%
  5%

Q12 If you need to see a GP urgently, can you normally get seen on the same day?

  69%
  10%
  16%
  5%

Q13 How easy is it to book ahead in your practice?

  71%
  17%
  5%
  1%
  0%
  0%
  6%

Q14 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  38%
  77%
  16%
  0%

Thinking of times when you are willing to see any doctor:

Q15 Is your GP practice currently open at times that are convenient to you?

  86%
  6%
  3%
  5%

Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  30%
  27%
  30%
  42%
  25%
  7%

Q17 How easy was it to get an appointment for the time you wanted?

  11%
  57%
  29%
  3%

Q18 Were you able to see the GP you wanted to see?

  6%
  22%
  68%
  4%

Q19 Overall, how would you describe your experience of your GP surgery?

  59%
  33%
  3%
  0%
  0%
  0%
  5%

Q20 Would you recommend your GP surgery to someone who has just moved to your local area?

  82%
  13%
  0%
  0%
  0%
  5%

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info