The NHS Guildford and Waverley Clinical Commissioning Group (NHS G&W CCG) would like to find out more about your experience of using the NHS 111 service.

What is NHS 111?

NHS 111 is the new service that has been designed to make it easier for you to access local NHS healthcare services in England. You can call NHS 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Should you do this survey?

Please answer this survey only if you have used NHS 111, and only if you live within the Guildford and Waverley area (your postcode will be in the range of GU1 – GU8).

The information you give will help the NHS G&W CCG consider what improvements, if any, could be made to the NHS 111 service. It will be shared with the NHS 111 service provider/s, but all data will be anonymised.

None of the information you give will in any way affect the care you receive from NHS, so please be as open as you like when answering questions.

1. Please choose the first three letters of your postcode from the options below:


2. Why did you call NHS 111? For example, "I thought my child's cold was serious" or "I thought I needed A&E but I was unsure"

3. How quickly did you get through to an advisor?


4. When you got through to an advisor, what happened?


5. At the end of the call, what did NHS 111 do or advise you?


6. How helpful was the advice given by the NHS 111 service?


If you answered quite helpful or not helpful, please explain why:

7. If you have any further comments about using NHS 111, please add them to the box below:

Thank you for taking our survey. All information provided will be treated in confidence and the data anonymised.

Further information about NHS 111 is available here.