NHS G&W CCG

NHS 111 Survey

The NHS Guildford and Waverley Clinical Commissioning Group (NHS G&W CCG) would like to find out more about your experience of using the NHS 111 service.

What is NHS 111?

NHS 111 is the new service that has been designed to make it easier for you to access local NHS healthcare services in England. You can call NHS 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Should you do this survey?

Please answer this survey only if you have used NHS 111, and only if you live within the Guildford and Waverley area (your postcode will be in the range of GU1 – GU8).

The information you give will help the NHS G&W CCG consider what improvements, if any, could be made to the NHS 111 service. It will be shared with the NHS 111 service provider/s, but all data will be anonymised.

None of the information you give will in any way affect the care you receive from NHS, so please be as open as you like when answering questions.

1. Please choose the first three letters of your postcode from the options below:

GU1

GU2

GU3

GU4

GU5

GU6

GU7

GU8

2. Why did you call NHS 111? For example, "I thought my child's cold was serious" or "I thought I needed A&E but I was unsure"

3. How quickly did you get through to an advisor?

Immediately

Within 30 seconds

Between 30 seconds to one minute

More than one minute

I cannot remember

4. When you got through to an advisor, what happened?

Assessed by the adviser who answered the phone

I was transferred to a nurse advisor for further assessment

I was told that the NHS 111 nurse would call me back

I cannot remember

5. At the end of the call, what did NHS 111 do or advise you?

My call would be transferred to the 999 ambulance service

An ambulance was on its way

Arranged an appointment for me with an urgent care centre

Arranged an appointment for me with a walk-in centre

Arranged an appointment for me with my GP practice or other health professional

Attend the A&E department

Attend a walk-in centre

Attend an urgent care centre

Attend a minor injuries unit

Contact my GP or someone else at my usual practice

Contact another health professional such as a dentist or physiotherapist

Visit a pharmacy

Cannot remember

Other - if the choices above do not apply, please indicate in the box below:

6. How helpful was the advice given by the NHS 111 service?

Very helpful

Quite helpful

Not helpful

If you answered quite helpful or not helpful, please explain why:

7. If you have any further comments about using NHS 111, please add them to the box below:

Thank you for taking our survey. All information provided will be treated in confidence and the data anonymised.

Further information about NHS 111 is available here.