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TMC PATIENT SURVEY 2013-14
We would be grateful if you would complete the questions below in order to assist us in providing a better service for our patients. Thank you.
When you last telephoned the Surgery: Speed at which the telephone was answered
3%
5%
11%
33%
33%
12%
Speed at which the telephone was answered if call transferred
21%
4%
11%
25%
25%
10%
4%
Length of time you had to wait for your appointment
0%
8%
16%
25%
30%
15%
6%
Convenience of day and time of your appointment
1%
4%
11%
26%
34%
18%
6%
Seeing the doctor of your choice
7%
6%
14%
23%
28%
18%
4%
Length of time waiting to check in at the Reception Desk
6%
2%
8%
28%
33%
19%
4%
Length of time waiting to see doctor or nurse
2%
6%
18%
31%
26%
11%
6%
Opportunity of speaking to a doctor or nurse on the telephone when necessary
26%
4%
8%
18%
24%
13%
7%
Obtaining a repeat prescription:Readiness of prescription on time.
13%
1%
6%
19%
29%
27%
5%
Prescription correctly issued
8%
1%
4%
17%
29%
34%
7%
Handling of prescription queries
21%
2%
4%
19%
25%
21%
8%
Obtaining Test Results: Were you told when to contact us for your results.
35%
17%
20%
28%
Level of satisfaction with information provided.
23%
2%
7%
21%
25%
12%
10%
Level of satsifcation in the manner in which the result was given
26%
1%
6%
20%
24%
13%
10%
About the staff:The information provided by the Receptionist
16%
2%
4%
20%
30%
23%
5%
The helpfulnes of the Reception staff
2%
1%
5%
16%
34%
37%
5%
Do you use the check-in screen?
75%
21%
0%
4%
If not, why not?
1%
2%
3%
11%
1%
Other - please fill in box
Do you use the on-line prescription service?
22%
73%
5%
If not, why not?
28%
5%
13%
6%
3%
Do you use the on-line appointments system?
25%
68%
7%
If not, why not?
27%
4%
20%
2%
What is your overall satisfaction with the practice?
0%
2%
5%
17%
42%
28%
6%
Any other comments?
Thank you for completing this questionnaire. It would assist us if you would also provide the following information.
Gender
34%
55%
11%
Age
15%
31%
29%
15%
1%
9%
How would you describe how often you come to the Practice?
21%
49%
21%
9%
Employment status
40%
16%
34%
10%
