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TMC PATIENT SURVEY 2013-14
We would be grateful if you would complete the questions below in order to assist us in providing a better service for our patients. Thank you.
When you last telephoned the Surgery: Speed at which the telephone was answered
Speed at which the telephone was answered if call transferred
Length of time you had to wait for your appointment
Convenience of day and time of your appointment
Seeing the doctor of your choice
Length of time waiting to check in at the Reception Desk
Length of time waiting to see doctor or nurse
Opportunity of speaking to a doctor or nurse on the telephone when necessary
Obtaining a repeat prescription:Readiness of prescription on time.
Prescription correctly issued
Handling of prescription queries
Obtaining Test Results: Were you told when to contact us for your results.
Level of satisfaction with information provided.
Level of satsifcation in the manner in which the result was given
About the staff:The information provided by the Receptionist
The helpfulnes of the Reception staff
Do you use the check-in screen?
If not, why not?
Other - please fill in box
Do you use the on-line prescription service?
If not, why not?
Do you use the on-line appointments system?
If not, why not?
What is your overall satisfaction with the practice?
Any other comments?
Thank you for completing this questionnaire. It would assist us if you would also provide the following information.
Gender
Age
How would you describe how often you come to the Practice?
Employment status