The Osmaston Surgery

Number of Responses: 275

How satisfied are you with the opening hours at the surgery?

Very  60%

Fairly  28%

Neither satisfied or dissatisfied  5%

Quite dissatisfied  1%

Very dissatisfied  0%

Don't know opening hours  2%

No response  4%

How easy was it to get an appointment for the time you wanted?

Not very easy  38%

Fairly easy  42%

Very easy  17%

No response  3%

How helpful do you find the receptionists at the surgery?

Very helpful  67%

Fairly helpful  29%

Not very helpful  2%

Not at all helpful  0%

Don't know  0%

No response  2%

Which of the following methods would you prefer to use to book an appointment at the surgery? (please X all boxes that apply)

How clean is the GP surgery?

Very clean  79%

Fairly clean  17%

Not very clean  0%

Not at all clean  0%

Don't know  1%

No response  3%

In the Reception Area, can other patients overhear what you say to the receptionist?

Yes, but don't mind  64%

Yes, and I am not happy about it  21%

No, other patients can't overhear  3%

Don't know  8%

No response  4%

It will help us to understand your answers if you could tell us a little about yourself.

Are you?

Male  36%

Female  62%

No response  2%

How old are you?

under 16  0%

16 to 44  32%

45 to 64  28%

65 to 74  20%

75 or over  17%

No response  3%

What is your ethnic group?

White  69%

Black or Black British  5%

Asian or Asian British  19%

Mixed  1%

Chinese  0%

Other ethnic group  3%