Follow Up on Appointment System (copy)

Number of Responses: 103

Q1: When did you last see or speak to a GP from your GP surgery?

In the past 3 months 76%

Between 3 and 6 months ago 8%

Between 6 and 12 months ago 8%

More than 12 months ago 5%

I have never seen a GP from my GP surgery 0%

Q2: How easy was it for you to get an appointment?

Not very easy 5%

Fairly easy 43%

Very easy 50%

Q3: Were you able to get an appointment for the time you wanted?

Yes 55%

No 10%

Did not want a specific time 33%

No response 2%

Q4: Were you able to get an appointment for the day you wanted?

Yes 61%

No 9%

Did not want a specific day 28%

No response 2%

Q5: Were you able to get an appointment with the GP of your choice?

Yes 66%

No 11%

Did not want a specific GP 20%

No response 3%

Q6: If you were not able to get an appointment with the GP you wanted were you offered an alternative appointment?

Yes 27%

No 1%

No response 72%

Q7: How did you make your appointment?

Waited outside the surgery on the morning 8%

Phoned the surgery after 09.30 am on the morning 41%

Pre-booked the appointment with reception / GP 41%

Booked in advance online via Emis Access 2%

No response 8%

Q8: How convenient was the appointment you were able to get?

Very convenient 57%

Fairly convenient 32%

Not very convenient 7%

Not at all convenient 1%

No response 3%

Q9: If you were not able to get an appointment when you wanted, why were you not able to get the appointment you desired?

There were not appointments left for the day I wanted 16%

There were no appointments for the time I wanted 6%

I could not see my preferred GP 10%

I could not book ahead at my GP surgery 0%

Another reason 1%

Q10: Generally how would you rate the ease of obtaining an appointment at the surgery?

Very easy 33%

Fairly easy 57%

Not very easy 8%

Not easy at all 0%

I have not tried 0%

No response 2%

Q11: Which of the methods would you PREFER to use to obtain an appointment?

(You can choose more than one answer)

Pre-booked a few days in advance 41%

On the day timed appointments 32%

Remain as it currently is 32%

Via telephone 63%

By attending the surgery in person 27%

Through online access 20%

Q12: The new system allows you to book in advance, how would you rate this system based on your own experiences?

Excellent 19%

Good 52%

Satisfactory 18%

Poor 3%

Very poor 0%

No opinion 3%

No response 5%

Q13: Please feel free to make any other comments below in regards to the appointment system.

Tenbury Surgery

Follow Up on Appointment System (copy)