229

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at :

Q1 Treating you with care and concern?

  75%
  20%
  1%
  0%
  0%
  0%
  4%

Results chart

Q2 Listening to you?

  74%
  21%
  3%
  0%
  0%
  0%
  2%

Results chart

Q3 Giving you enough time?

  71%
  22%
  6%
  0%
  0%
  0%

Results chart

Q4 Explaining tests and treatment?

  68%
  24%
  3%
  0%
  0%
  0%
  5%

Results chart

Q5 Involving you in decisions about your care?

  65%
  24%
  6%
  0%
  0%
  2%
  3%

Results chart

Q6 Did you have confidence and trust in the GP you saw or spoke to?

  86%
  13%
  0%
  0%
  1%

Results chart

If you haven’t seen a nurse in the last 6 months please go to Q13 How good was the last Nurse you saw at each of the following?:

Q7 Giving you enough time?

  65%
  15%
  4%
  0%
  0%
  0%
  16%

Results chart

Q8 Listening to you?

  64%
  13%
  3%
  0%
  0%
  0%
  20%

Results chart

Q9 Explaining tests and treatment?

  58%
  19%
  3%
  0%
  0%
  1%
  19%

Results chart

Q10 Involving you in decisions about your care?

  54%
  17%
  4%
  0%
  0%
  6%
  19%

Results chart

Q11 Treating you with care and concern?

  65%
  14%
  2%
  0%
  0%
  0%
  19%

Results chart

Q12 Did you have confidence and trust in the nurse you saw or spoke to?

  74%
  6%
  0%
  0%
  20%

Results chart

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q13 Understand your health problems?

  87%
  5%
  1%
  1%
  6%

Results chart

Q14 Cope with your health problems

  84%
  8%
  1%
  1%
  6%

Results chart

Q15 Keep yourself healthy

  79%
  8%
  1%
  3%
  9%

Results chart

Q16 Overall, how would you describe your experience of your GP surgery?

  61%
  26%
  7%
  2%
  0%
  0%
  4%

Results chart

Q17 Would you recommend your GP surgery to someone who has just moved to your local area?

  79%
  15%
  1%
  0%
  0%
  5%

Results chart

About Receptionists and Appointments

Q18 How helpful do you find the receptionists at your GP practice?

  85%
  13%
  0%
  0%
  0%
  2%

Results chart

Q19 How easy is it to get through to someone at your GP practice on the phone?

  41%
  48%
  6%
  0%
  0%
  2%
  3%

Results chart

Q20 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  32%
  33%
  6%
  1%
  2%
  20%
  6%

Results chart

Q21 If you need to see a GP urgently, can you normally get seen on the same day?

  62%
  9%
  23%
  6%

Results chart

Q22 How easy is it to book ahead in your practice?

  68%
  23%
  3%
  0%
  0%
  1%
  5%

Results chart

Q23 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  57%
  81%
  22%
  0%

Thinking of times when you want to see a particular doctor:

Q24 How quickly do you usually get seen?

  34%
  45%
  6%
  6%
  3%
  6%

Results chart

Q25 How do you rate this?

  33%
  32%
  13%
  6%
  1%
  0%
  4%
  11%

Results chart

Thinking of times when you are willing to see any doctor:

Q26 How quickly do you usually get seen?

  58%
  23%
  1%
  3%
  3%
  12%

Results chart

Q27 How do you rate this?

  43%
  25%
  10%
  3%
  1%
  0%
  6%
  12%

Results chart

About Opening times:

Q28 Is your GP practice currently open at times that are convenient to you?

  86%
  6%
  1%
  7%

Results chart

Q29 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  5%
  7%
  13%
  17%
  5%
  10%

About Seeing the Doctor of your Choice

Q30 Is there a particular GP you usually prefer to see or speak to?

  72%
  21%
  7%

Results chart

Q31 How often do you see or speak to the GP you prefer?

  39%
  26%
  7%
  0%
  3%
  25%

Results chart

Dispensary Services

Q32 How do you prefer to order your medicines? (please X all boxes that apply)

  40%
  30%
  18%
  5%
  7%

Results chart

Q33 Do you have any difficulties in ordering your medicines?

  1%
  90%
  9%

Results chart

Q34 What would make it easier for you?

Q35 Do you have your medicines dispensed (supplied) by the practice?

  82%
  9%
  9%

Results chart

Q36 Do your medications run out at the same time each month?

  47%
  37%
  16%

Results chart

Q37 The practice offers a synchronisation service, has this been offered?

  14%
  42%
  44%

Results chart

If you would like this service, please let the dispensary know when you order your next repeat prescription.

Q38 If you pay for your prescriptions and have more than 2 items per month, have you been advised about a Prepayment certificate?

  16%
  16%
  68%

Results chart

Please let the dispensary know when you order your next repeat prescription.

Q39 Have manufacturer medicine shortages affected you in any way?

  7%
  93%

Results chart

  74%
  26%

Results chart

Q40 Are there any improvements/suggestions/thoughts you have regarding the dispensary?

It will help us to understand your answers if you could tell us a little about yourself

Q41 Are you ?

  43%
  52%
  5%

Results chart

Q42 How old are you?

  0%
  14%
  29%
  31%
  20%
  6%

Results chart

Q43 Do you have a long-standing health condition?

  64%
  26%
  3%
  7%

Results chart

Q44 What is your ethnic group?

  95%
  0%
  0%
  0%
  0%
  0%
  5%

Results chart

Q45 Which of the following best describes you?

  30%
  1%
  2%
  1%
  4%
  53%
  1%
  8%

Results chart

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info