229
We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.
About Your Visit to the GP
How good was the GP at :
Q1 Treating you with care and concern?
75%
20%
1%
0%
0%
0%
4%
Q2 Listening to you?
74%
21%
3%
0%
0%
0%
2%
Q3 Giving you enough time?
71%
22%
6%
0%
0%
0%
Q4 Explaining tests and treatment?
68%
24%
3%
0%
0%
0%
5%
Q5 Involving you in decisions about your care?
65%
24%
6%
0%
0%
2%
3%
Q6 Did you have confidence and trust in the GP you saw or spoke to?
86%
13%
0%
0%
1%
If you haven’t seen a nurse in the last 6 months please go to Q13 How good was the last Nurse you saw at each of the following?:
Q7 Giving you enough time?
65%
15%
4%
0%
0%
0%
16%
Q8 Listening to you?
64%
13%
3%
0%
0%
0%
20%
Q9 Explaining tests and treatment?
58%
19%
3%
0%
0%
1%
19%
Q10 Involving you in decisions about your care?
54%
17%
4%
0%
0%
6%
19%
Q11 Treating you with care and concern?
65%
14%
2%
0%
0%
0%
19%
Q12 Did you have confidence and trust in the nurse you saw or spoke to?
74%
6%
0%
0%
20%
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q13 Understand your health problems?
87%
5%
1%
1%
6%
Q14 Cope with your health problems
84%
8%
1%
1%
6%
Q15 Keep yourself healthy
79%
8%
1%
3%
9%
Q16 Overall, how would you describe your experience of your GP surgery?
61%
26%
7%
2%
0%
0%
4%
Q17 Would you recommend your GP surgery to someone who has just moved to your local area?
79%
15%
1%
0%
0%
5%
About Receptionists and Appointments
Q18 How helpful do you find the receptionists at your GP practice?
85%
13%
0%
0%
0%
2%
Q19 How easy is it to get through to someone at your GP practice on the phone?
41%
48%
6%
0%
0%
2%
3%
Q20 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
32%
33%
6%
1%
2%
20%
6%
Q21 If you need to see a GP urgently, can you normally get seen on the same day?
62%
9%
23%
6%
Q22 How easy is it to book ahead in your practice?
68%
23%
3%
0%
0%
1%
5%
Q23 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)
57%
81%
22%
0%
Thinking of times when you want to see a particular doctor:
Q24 How quickly do you usually get seen?
34%
45%
6%
6%
3%
6%
Q25 How do you rate this?
33%
32%
13%
6%
1%
0%
4%
11%
Thinking of times when you are willing to see any doctor:
Q26 How quickly do you usually get seen?
58%
23%
1%
3%
3%
12%
Q27 How do you rate this?
43%
25%
10%
3%
1%
0%
6%
12%
About Opening times:
Q28 Is your GP practice currently open at times that are convenient to you?
86%
6%
1%
7%
Q29 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)
5%
7%
13%
17%
5%
10%
About Seeing the Doctor of your Choice
Q30 Is there a particular GP you usually prefer to see or speak to?
72%
21%
7%
Q31 How often do you see or speak to the GP you prefer?
39%
26%
7%
0%
3%
25%
Dispensary Services
Q32 How do you prefer to order your medicines? (please X all boxes that apply)
40%
30%
18%
5%
7%
Q33 Do you have any difficulties in ordering your medicines?
1%
90%
9%
Q34 What would make it easier for you?
Q35 Do you have your medicines dispensed (supplied) by the practice?
82%
9%
9%
Q36 Do your medications run out at the same time each month?
47%
37%
16%
Q37 The practice offers a synchronisation service, has this been offered?
14%
42%
44%
If you would like this service, please let the dispensary know when you order your next repeat prescription.
Q38 If you pay for your prescriptions and have more than 2 items per month, have you been advised about a Prepayment certificate?
16%
16%
68%
Please let the dispensary know when you order your next repeat prescription.
Q39 Have manufacturer medicine shortages affected you in any way?
7%
93%
74%
26%
Q40 Are there any improvements/suggestions/thoughts you have regarding the dispensary?
It will help us to understand your answers if you could tell us a little about yourself
Q41 Are you ?
43%
52%
5%
Q42 How old are you?
0%
14%
29%
31%
20%
6%
Q43 Do you have a long-standing health condition?
64%
26%
3%
7%
Q44 What is your ethnic group?
95%
0%
0%
0%
0%
0%
5%
Q45 Which of the following best describes you?
30%
1%
2%
1%
4%
53%
1%
8%
Finally, please add any other comments you would like to make about your GP practice:
GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info