Number of Responses: 150

Patients' Views of Mill Road and Cherry Hinton Surgeries

This survey and your feedback will help identify areas that may need improvement. Your opinions are therefore very valuable, the questionnaire is completely confidential and it is impossible for us to identify individual patients

Please answer all the questions that apply to you. There are no wrong or right answers.

Q1. Do you feel that you are treated with dignity & respect when you attend the practice?

Yes always  75%

Yes mostly  20%

Yes sometimes  2%

No  2%

Q2. Do you find the staff helpful?

Very helpful  71%

Mostly helpful  22%

Fairly helpful  4%

Not very helpful  2%

No response  1%

Q3. How many times in the past twelve months have you attended the practice?

0-2  16%

3-5  39%

6-10  28%

11-15  8%

16 plus  7%

Q4. Are the appointment times at the practice convenient to you?

Yes  52%

Mostly  39%

No  6%

No response  3%

Q5. How easy is it to get through to the practice via telephone?

Very easy  31%

Fairly easy  50%

Not very easy  14%

Not at all easy  1%

Don't know  0%

Haven't tried  1%

No response  3%

Q6. Have you used the internet to book an appointment?

Yes  16%

No  73%

Wasn't aware I could (ask reception for details)  10%

No response  1%

Q7. How easy is it to speak with a doctor or nurse?

Very easy  19%

Fairly easy  20%

Not very easy  10%

Don't know  10%

Haven't tried  37%

No response  4%

Q8. If you need to see a GP urgently are you normally seen on the same day?

Yes  80%

No  8%

No response  12%

Q9. If you were unable to get an urgent appointment on the day, what happened?

Got an appointment another day  64%

Went to out of hours service later that day  3%

Went to A&E  3%

Spoke to a Pharmacist  4%

Did nothing  3%

No response  23%

Q10. Have you used the extended hours service on a saturday morning, evening or early morning with a GP or nurse?

Yes  21%

No  62%

Didn't know about it  13%

No response  4%

Q11. Have you self-referred to A&E in the last six months?

No  84%

Yes  14%

No response  2%

Q12. If yes did you self-refer for any of the following critical or life threatening situations?

Head injury  0%

Chest pain  0%

Severe blood loss  0%

Broken bone  0%

Severe breathing difficulties  0%

Other state reason below  2%

No response  98%

Q13. How easy is it to book an appointment ahead?

Very easy  35%

Fairly easy  36%

Not very easy  14%

Not at all easy  6%

Don't know  1%

Haven' tried  4%

No response  4%

Q14. When you want to see a particular GP how quickly do you usually get seen?

Same or next day  18%

2-4 days  35%

5 days or more  22%

Don't know never tried  20%

No response  5%

Q15. When you are willing to see any GP how quickly do you usually get seen?

Same or next day  67%

2-4 days  18%

5 days or more  4%

Don't know never tried  6%

No response  5%

Q16. On your last visit to the practice how long did you wait to be seen, after your appointment time?

0-5 minutes  14%

5-10 minutes  37%

11-20 minutes  22%

21-30 minutes  10%

more than 30 minutes  12%

No response  5%

Q17.When last visiting your GP were you given enough time?

Yes  87%

Would have liked longer  10%

No  1%

No response  2%

Q18. When last visiting your GP did he/she listen to you?

Very well  79%

Quite well  16%

Poorly  2%

No response  3%

Q19. When last visiting your GP did you feel the results regarding tests and treatments were explained?

Very well  62%

Quite well  28%

Poorly  3%

No response  7%

Q20. When last visiting your GP did you feel involved in the decisions about your care?

Yes  64%

Mostly  28%

Not at all  2%

No response  6%

Q21.When last visiting your GP did you have confidence and trust in the GP that you saw or spoke to?

Yes  72%

Mostly  20%

Partly  5%

Not at all  0%

No response  3%

Q22. When last visiting the Practice Nurse, did she listen to you and explain tests and treatments?

Very well  72%

Quite well  16%

Poorly  1%

Doesn't apply  7%

No response  4%

Q23. When last visiting the practice nurse did you feel you were treated with care and concern?

Yes  75%

Mostly  10%

Not at all  2%

Doesn't apply  7%

No response  6%

Q24. How well do you think the Doctor's and Nurse's help you to understand your health problems?

Very well  59%

Quite well  28%

Not very well  2%

Not applicable-unsure  1%

No response  10%

Q25. How well do you think the Doctor's and Nurse's help you to keep yourself healthy?

Very well  50%

Quite well  36%

Not very well  3%

Not applicable-unsure  6%

No response  5%

Your overall satisfaction:

Q26. How would you best describe the overall experience of the Surgery?

Excellent  38%

Very Good  44%

Good  9%

Fair  3%

Poor  2%

No response  4%

Q27. Would you recommend the Surgery to somone who has just moved to the area?

Yes  88%

No  6%

No response  6%

Q28. In your experience of the NHS Services that you have used, what works well?

Q29. In your experience of the of the NHS Services you have used, what works badly?

It will help us understand your answers if you could tell us a little about yourself - we will not use your answers to identify you:

Are you male or female?

Male  30%

Female  54%

No response  16%

What age are you?

Under 16  0%

17 - 24  8%

25 - 34  12%

35 - 44  16%

45 - 54  11%

55 - 64  13%

65 - 74  19%

75 - 84  12%

Over 84  4%

No response  5%

Do you consider yourself to have a disability?

Yes  14%

No  53%

No response  33%

What best describes your ethnic group?

White  74%

Black or Black British  6%

Asian or Asian British  10%

Mixed  2%

Chinese  2%

Other Ethnic Group  0%

No response  6%

Thank you for taking the time to help us with this Survey