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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our services can be improved, if at all.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. How do you rate the hours that the practice is open?

  21%
  53%
  21%
  3%
  0%
  0%

Q2. If you have a disability how do you rate accessibility to the practice?

  7%
  14%
  7%
  3%
  0%
  67%

Q3. How do you rate the way you are treated by the receptionists at the practice?

  46%
  35%
  14%
  0%
  3%
  0%

Q4. How do you rate the ability to get through on the telephone?

  14%
  28%
  28%
  17%
  10%
  0%

Q5. How do you rate the ability to pre-book an appointment with a Doctor (up to 4 weeks in advance)?

  32%
  28%
  17%
  3%
  3%
  10%
  7%

Q6. How do you rate being able to see a Doctor on the day for an urgent problem?

  28%
  39%
  10%
  10%
  3%
  7%

Q7. How do you rate the ability to speak to a Doctor on the telephone (telephone consultation)?

  28%
  42%
  7%
  0%
  0%
  21%

Q8. How do you rate the medical treatment you received from the Doctor?

  50%
  42%
  3%
  3%
  0%
  0%

Q9. How do you rate how quickly you can see a Nurse at the practice?

  21%
  42%
  21%
  3%
  0%
  10%

Q10. How do you rate the medical treatment you received from the Nurse?

  50%
  32%
  3%
  0%
  0%
  10%
  5%

Q11. How do you rate being able to order a repeat prescription (on the telephone, in person, on-line, etc)?

  57%
  28%
  0%
  0%
  0%
  14%

Q12. How do you rate the facilities at the practice?

  32%
  60%
  3%
  0%
  0%
  3%

Q13. How do you rate being able to book the appointments on our website?

  39%
  39%
  7%
  0%
  3%
  10%

Q14. How do you rate the CASAG practice newsletter?

  32%
  39%
  17%
  0%
  0%
  10%

Q15. How do you rate the Out of Hours Service?

  7%
  17%
  10%
  3%
  3%
  57%


Q16. Would you recommend this Practice to anybody?

  96%
  3%


Q17. Are there any services/recommendations/suggestions/developments that you would like to mention regarding the practice?


Which practice are you most often seen at?

  78%
  10%
  12%

What age are you?

  0%
  0%
  10%
  3%
  21%
  14%
  46%
  3%
  0%

Your Ethnicity (Optional)?

  92%
  0%
  0%
  0%
  0%
  3%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

This survey is a national requirement for all practices. Thank you for taking the time to complete it. The results will be analysed in February 2014 and discussed with CASAG who will then publish a report of the results. This will be visible in the waiting room and also on this website.