51

We would be grateful if you would complete this survey about your experience of the practice. This year we are concentrating on reception and appointments, repeat prescribing, and communications. These areas have been approved by the Practice Representative Group of the surgery and a summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  74%
  19%
  3%
  0%
  1%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  52%
  35%
  7%
  3%
  0%
  0%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  37%
  29%
  9%
  5%
  0%
  17%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  58%
  9%
  29%
  4%

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

  86%
  13%

Q6 How easy is it to book ahead in your practice?

  58%
  35%
  0%
  0%
  1%
  3%

Q7 How do you normally book your appointments at your practice? (please X all boxes that apply)

  23%
  78%
  17%
  3%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  23%
  86%
  33%
  0%

Thinking of times when you want to see any doctor:

Q9 How quickly do you usually get seen?

  39%
  49%
  1%
  5%
  3%

Q10 How do you rate how quickly you were seen?

  35%
  29%
  15%
  11%
  1%
  0%
  3%
  6%

Thinking about your last consultation

Q11 How long after your conultation time did you wait for your consultation to start?

  11%
  47%
  25%
  9%
  0%
  5%

Q12 How do you rate how long you waited?

  21%
  23%
  39%
  11%
  3%
  0%
  0%

Thinking about our on-line services

Q13 Do you have a PIN number to access our online services

  35%
  62%
  3%

If No please go to Question 16

Q14 If you have used our online service what function did you use? (Tick all that apply)

  17%
  11%
  1%
  17%

Q15 How easy have you found the online service to use

  13%
  11%
  1%
  75%

Thinking about how we communicate with you

Q16 How do you prefer we communicate with you? (Tick all that apply)

  70%
  45%
  37%
  45%

Q17 When we have written to you about the surgery or your particular medical need is the information provided:

  1%
  80%
  13%
  6%

Thinking of times you needed a repeat prescription

Q18 Which method of obtaining a repeat prescription have you tried? (Tick all that apply)

  52%
  29%
  9%
  23%
  23%
  11%

Q19 How satisfied are you with the current system of obtaining a repeat prescription

  33%
  43%
  5%
  19%

Q20 Which method of obtaining a prescription would you prefer? (Tick all that apply)

  31%
  45%
  31%
  11%
  29%
  0%

Thinking of our opening times

Q21 Is the practice currently open at times that are convenient to you?

  80%
  3%
  5%
  12%

Q22 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  7%
  9%
  13%
  19%
  9%
  3%

Q23 Is there a particular GP you usually prefer to see or speak to?

  72%
  23%
  5%

Q24 How often do you see or speak to the GP you prefer?

  52%
  17%
  13%
  1%
  9%
  8%

Thinking about the last time you saw the Practice Nurse

If you haven’t seen a nurse in the last 6 months please go to Q32. How good was the Nurse you last saw at:

Q25 Putting you at ease?

  66%
  9%
  1%
  0%
  0%
  1%
  23%

Q26 Giving you enough time?

  47%
  15%
  5%
  0%
  0%
  1%
  32%

Q27 Listening to you?

  58%
  15%
  1%
  0%
  0%
  3%
  23%

Q28 Explaining your condition and treatment?

  56%
  17%
  1%
  0%
  0%
  5%
  21%

Q29 Involving you in decisions about your care?

  50%
  13%
  3%
  0%
  0%
  11%
  23%

Q30 Providing or arranging treatment for you?

  41%
  15%
  3%
  0%
  0%
  17%
  24%

Q31 Would you be completely happy to see this nurse again?

  78%
  0%
  22%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q32 Understand your health problems?

  86%
  7%
  1%
  3%

Q33 Cope with your health problems

  84%
  5%
  3%
  5%

Q34 Keep yourself healthy

  64%
  15%
  0%
  15%
  6%

Q35 Overall, how would you describe your experience of your GP surgery?

  49%
  31%
  9%
  5%
  1%
  1%

Q36 Would you recommend your GP surgery to someone who has just moved to your local area?

  70%
  17%
  5%
  0%
  5%

It will help us to understand your answers if you could tell us a little about yourself

Q37 Are you ?

  27%
  72%

Q38 How old are you?

  1%
  31%
  43%
  17%
  5%

Q39 Do you have a long-standing health condition?

  43%
  45%
  9%
  3%

Q40 What is your ethnic group?

  70%
  3%
  9%
  1%
  3%
  3%
  11%

Q41 Which of the following best describes you?

  39%
  7%
  5%
  3%
  11%
  27%
  1%
  7%

Finally, please add any other comments you would like to make about your GP practice or to add to any questions asked:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info