Lakeside Medical Centre

Number of Responses: 289

Patient Questionnaire 2013/14

Dr Asthana  19%

Dr Greiner  19%

Dr Gupta  19%

Sue Caddick  17%

Karyn Dean  17%

Michelle Pass  6%

How do you normally book your appointments to see a GP or Nurse?

Is there a particular GP you usually prefer to see or speak to?

Yes  62%

No  35%

No response  3%

How often do you see or speak to the GP you prefer?

Always  19%

A lot of the time  38%

Some of the time  28%

Never or almost never  4%

No response  11%

Are you aware of how the appointment system works?

Yes  78%

No  20%

No response  2%

Are you happy with the appointment system?

Yes  82%

No  13%

No response  5%

If not, could you explain why this is:

Generally how easy is it to get through to someone at your GP surgery on the phone?

Very easy  22%

Fairly easy  53%

Not very easy  12%

Not at all easy  1%

Haven't tried  0%

No response  12%

About the Receptionist

Listen to you?

Very Good  52%

Good  37%

Satisfactory  9%

Poor  0%

N/A  0%

No response  2%

Take enough time with you?

Very Good  48%

Good  37%

Satisfactory  10%

Poor  0%

N/A  0%

No response  5%

Explain what you want to know?

Very Good  48%

Good  36%

Satisfactory  10%

Poor  0%

N/A  1%

No response  5%

Are friendly and helpful to you?

Very Good  55%

Good  33%

Satisfactory  10%

Poor  0%

N/A  0%

No response  2%

Answer your questions?

Very Good  49%

Good  33%

Satisfactory  12%

Poor  0%

N/A  2%

No response  4%

How satisfied are you with the hours that you GP surgery is open?

Very Satisfied  49%

Fairly Satisfied  42%

Neither Satisfied nor poor  4%

Very Poor  1%

No response  4%

Overall how would you describe your experience of your GP surgery?

Very Satisfied  47%

Fairly Satisfied  47%

Neither Satisfied nor poor  3%

Very Poor  0%

No response  3%

Would you recommend your GP surgery to someone who has just moved to the local area?

Yes, I would definitely recommend  56%

Yes, I would probably recommend  34%

Not sure  5%

No, I would probably not recommend  2%

No, I would definitely not recommend  0%

No response  3%

Very Good  78%

Good  17%

Satisfactory  2%

Poor  0%

N/A  0%

No response  3%

Making you feel at ease?

Very Good  76%

Good  16%

Satisfactory  4%

Poor  0%

N/A  0%

No response  4%

Listening to you?

Very Good  76%

Good  16%

Satisfactory  2%

Poor  0%

N/A  0%

No response  6%

Assessing your medical condition?

Very Good  70%

Good  20%

Satisfactory  2%

Poor  0%

N/A  4%

No response  4%

Explaining your condition and treatment?

Very Good  66%

Good  20%

Satisfactory  3%

Poor  0%

N/A  5%

No response  6%

Involving you in decisions about your treatement?

Very Good  63%

Good  18%

Satisfactory  4%

Poor  0%

N/A  8%

No response  7%

Providing or arranging treatment for you?

Very Good  61%

Good  17%

Satisfactory  3%

Poor  0%

N/A  12%

No response  7%

Advising you on Self Help?

Very Good  57%

Good  18%

Satisfactory  4%

Poor  0%

N/A  14%

No response  7%

Are you confident that:

The clinician is hoest and trustworthy?

Yes  96%

No  0%

No response  4%

The clinician’s ability to provide care?

Yes  93%

No  2%

No response  5%

I would be happy to see this clinician again?

Yes  94%

No  1%

No response  5%

Was this visit with your usual clinician?

Yes  72%

No  17%

No response  11%

Please add any comments you want to make about this Clinician or the Surgery:

Are you Male or Female?

Male  33%

Female  63%

No response  4%

How old are you?

Under 18  2%

18-24  7%

25-34  13%

35-44  11%

45-54  18%

55-64  21%

65-74  12%

75-84  7%

85 and over  3%

No response  6%

What is your ethnic group?

White British  91%

White Irish  0%

Any other White background  0%

White and Black Caribbean  0%

White and Black African  1%

White and Asian  0%

Any other mixed background  0%

Asian or Asian British  1%

Black or Black British  0%

Other ethnic groups  0%

No response  7%

Name

Email Address

Telephone No