Queenhill Medical Practice

Number of Responses: 92

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide you with the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.Thank you.

Q1 How helpful is the information we provide about the different ways you can contact and get help or advice from the practice (eg; website, leaflets, posters etc)

Excellent  0%

Very good  0%

Good  1%

Satisfactory  0%

Poor  0%

Very poor  0%

Does not apply  0%

No response  99%

Q2 How helpful do you find the receptionists at your GP practice?

Very helpful  76%

Fairly helpful  18%

Not very helpful  3%

Not at all helpful  1%

Don’t know  0%

No response  2%

Q3 How easy is it to get through to someone at your GP practice on the phone?

Very easy  41%

Fairly easy  47%

Not very easy  5%

Not at all easy  2%

Don’t know  0%

Haven’t tried  3%

Q4 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

Very easy  5%

Fairly easy  19%

Not very easy  16%

Not at all easy  4%

Don’t know  5%

Haven’t tried  47%

No response  4%

Q5 If you need to see a GP urgently, can you normally get seen on the same day?

Yes  76%

No  10%

Don’t know / never needed to  11%

No response  3%

Q6 How important is it to you to be able to book appointments ahead of time in your practice?

Important  82%

Not important  17%

Q7 How easy is it to book ahead in your practice?

Very easy  32%

Fairly easy  55%

Not very easy  7%

Not at all easy  3%

Don’t know  0%

Haven’t tried  1%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

Q9 How satisfied are you with the opening hours at the surgery ?

Very

Fairly

Neither satisfied nor dissatisfied

Quite dissatisfied

Very dissatisfied

Don’t know opening hours

Q10 When you last saw a Doctor or Nurse how would you rate their manner and attitude (eg; putting you at east, listening to you carefully and taking you seriously)?

Excellent  43%

Very good  45%

Good  6%

Satisfactory  3%

Poor  0%

Very poor  0%

Does not apply  61%

Q11 Overall, how would you describe your experience of your GP surgery?

Excellent  27%

Very good  7%

Good  2%

Satisfactory  0%

Poor  0%

Very poor  0%

No response  64%

Q12 Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  43%

Yes, probably  39%

No, probably not  11%

No, definitely not  3%

Don’t know  2%

It will help us to understand your answers if you could tell us a little about yourself

Q13 Are you ?

Male  0%

Female  70%

No response  30%

Q14 How old are you?

Under 16  23%

16 to 44  2%

45 to 64  0%

65 to 74  3%

75 or over  43%

No response  29%

Q15 Do you have a long-standing health condition?

Yes  56%

No  0%

Don’t know / can’t say  8%

No response  36%

Q16 What is your ethnic group?

White  46%

Black or Black British  33%

Asian or Asian British  10%

Mixed  63%

Chinese  33%

Other ethnic group  2%

Q17 Which of the following best describes you?

Employed (full or part time, including self-employed)  90%

Unemployed / looking for work  2%

At school or in full time education  4%

Unable to work due to long term sickness  2%

Looking after your home/family  0%

Retired from paid work  0%

Other  41%

Finally, please add any other comments you would like to make about your GP practice:

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