Edlesborough Surgery

Number of Responses: 88

Patient Survey 2013

Please complete by Friday 1st Nov 2013

1. Over the last month, if you have visited your GP, how often has the Dr given you enough information about your condition or treatment?

All of the time  54%

Most of the time  15%

Some of the time  4%

Never / hardly ever  4%

No response  23%

2. Are you aware that many matters can be dealt with by a Nurse Practitioner?

Yes  96%

No  3%

3. At your last visit did you feel that the Dr/Nurse took appropriate action to deal with the reason(s) for your visit?

Yes  97%

No  0%

No response  3%

The last time you saw a doctor or nurse at the surgery, how good were they at each of the following?
4a. Giving enough time

Very Good  71%

Good  18%

Average  5%

Poor  0%

No response  6%

4b. Asking about symptoms

Very Good  72%

Good  17%

Average  3%

Poor  0%

No response  8%

4c. Listening

Very Good  78%

Good  17%

Average  1%

Poor  0%

No response  4%

4d. Explaining test results etc

Very Good  55%

Good  28%

Average  5%

Poor  2%

No response  10%

4e. Involving you in decision making

Very Good  67%

Good  22%

Average  4%

Poor  0%

No response  7%

4f. Treating you with care and compassion

Very Good  76%

Good  12%

Average  4%

Poor  0%

No response  8%

4g. Taking your problems seriously

Very Good  70%

Good  18%

Average  3%

Poor  0%

No response  9%

5. On the last occasion you asked to see a Doctor or Nurse urgently, were you offered an appointment on the same day or within a reasonable time?

Yes  68%

No  12%

Can't remember  5%

No response  15%

In the past six months how easy have you found the following?
6a. Getting through on the phone

Very Easy  26%

Easy  26%

Average  28%

Poor  4%

No response  16%

6b. Speaking to a doctor on the phone

Very Easy  27%

Easy  23%

Average  9%

Poor  6%

No response  35%

6c. Speaking to a nurse on the phone

Very Easy  23%

Easy  30%

Average  12%

Poor  3%

No response  32%

6d. Obtaining test results by phone

Very Easy  21%

Easy  30%

Average  13%

Poor  3%

No response  33%

How do you find receptionists at the surgery in regard to the following?
7a. Politeness

Very Polite  51%

Polite  26%

Average  4%

Poor  3%

No response  16%

7b. Offering appointment times

Very Good  47%

Good  27%

Average  7%

Poor  3%

No response  16%

7c. General Helpfulness

Very Helpful  50%

Helpful  19%

Average  5%

Poor  3%

No response  23%

8. If you have experience of a telephone consultation with a doctor or nurse, how satisfied were you with this?

Very Satisfied  51%

Quite Satisfied  15%

Average  2%

Dissatisfied  0%

No response  32%

9. How clean is the GP surgery?

Very Clean  63%

Clean  26%

Not very clean  0%

Don't know  1%

No response  10%

10. Would you recommend the surgery to someone who has just moved to the area?

Yes  85%

No  4%

No response  11%

Please feel free to enter any comments you have.