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Patient Survey 2013

Please complete by Friday 1st Nov 2013

1. Over the last month, if you have visited your GP, how often has the Dr given you enough information about your condition or treatment?

  54%
  15%
  4%
  4%
  23%

2. Are you aware that many matters can be dealt with by a Nurse Practitioner?

  96%
  3%

3. At your last visit did you feel that the Dr/Nurse took appropriate action to deal with the reason(s) for your visit?

  97%
  0%
  3%

The last time you saw a doctor or nurse at the surgery, how good were they at each of the following?
4a. Giving enough time

  71%
  18%
  5%
  0%
  6%

4b. Asking about symptoms

  72%
  17%
  3%
  0%
  8%

4c. Listening

  78%
  17%
  1%
  0%
  4%

4d. Explaining test results etc

  55%
  28%
  5%
  2%
  10%

4e. Involving you in decision making

  67%
  22%
  4%
  0%
  7%

4f. Treating you with care and compassion

  76%
  12%
  4%
  0%
  8%

4g. Taking your problems seriously

  70%
  18%
  3%
  0%
  9%

5. On the last occasion you asked to see a Doctor or Nurse urgently, were you offered an appointment on the same day or within a reasonable time?

  68%
  12%
  5%
  15%

In the past six months how easy have you found the following?
6a. Getting through on the phone

  26%
  26%
  28%
  4%
  16%

6b. Speaking to a doctor on the phone

  27%
  23%
  9%
  6%
  35%

6c. Speaking to a nurse on the phone

  23%
  30%
  12%
  3%
  32%

6d. Obtaining test results by phone

  21%
  30%
  13%
  3%
  33%

How do you find receptionists at the surgery in regard to the following?
7a. Politeness

  51%
  26%
  4%
  3%
  16%

7b. Offering appointment times

  47%
  27%
  7%
  3%
  16%

7c. General Helpfulness

  50%
  19%
  5%
  3%
  23%

8. If you have experience of a telephone consultation with a doctor or nurse, how satisfied were you with this?

  51%
  15%
  2%
  0%
  32%

9. How clean is the GP surgery?

  63%
  26%
  0%
  1%
  10%

10. Would you recommend the surgery to someone who has just moved to the area?

  85%
  4%
  11%

Please feel free to enter any comments you have.