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Patient Survey 2013
Please complete by Friday 1st Nov 2013
1. Over the last month, if you have visited your GP, how often has the Dr given you enough information about your condition or treatment?
2. Are you aware that many matters can be dealt with by a Nurse Practitioner?
3. At your last visit did you feel that the Dr/Nurse took appropriate action to deal with the reason(s) for your visit?
The last time you saw a doctor or nurse at the surgery, how good were they at each of the following?
4a. Giving enough time
4b. Asking about symptoms
4c. Listening
4d. Explaining test results etc
4e. Involving you in decision making
4f. Treating you with care and compassion
4g. Taking your problems seriously
5. On the last occasion you asked to see a Doctor or Nurse urgently, were you offered an appointment on the same day or within a reasonable time?
In the past six months how easy have you found the following?
6a. Getting through on the phone
6b. Speaking to a doctor on the phone
6c. Speaking to a nurse on the phone
6d. Obtaining test results by phone
How do you find receptionists at the surgery in regard to the following?
7a. Politeness
7b. Offering appointment times
7c. General Helpfulness
8. If you have experience of a telephone consultation with a doctor or nurse, how satisfied were you with this?
9. How clean is the GP surgery?
10. Would you recommend the surgery to someone who has just moved to the area?
Please feel free to enter any comments you have.