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2013/14 Silverdale Patient Survey

Please note this is a completely anonymous survey. We do not ask for any personally identifiable details as we are interested in gaining an overview of how our patients feel about the Practice and the Services we offer.

About Making Appointments:

How easy is it to get through to someone at the Practice on the phone?

  11%
  37%
  32%
  14%
  1%
  5%

If you need to see a GP or Nurse urgently, can you normally get an appointment on the same day?

  65%
  13%
  19%
  3%

How easy is it to book ahead a scheduled appointment?

  40%
  36%
  14%
  2%
  4%
  4%

How confident do you feel about being able to get an appointment at a time and on a day which suits you?

  12%
  57%
  25%
  3%
  3%

How often can you get to see the GP or Nurse of your choice?

  26%
  42%
  21%
  2%
  6%
  3%

Please provide any comments about contacting either surgery…

Based on your experience of seeing a GP or Nurse how good were they at each of the following?

Giving you enough time?

  65%
  30%
  3%
  0%
  0%

Listening to you?

  70%
  25%
  3%
  0%
  0%
  2%

Explaining any tests, treatments or referrals?

  64%
  28%
  4%
  0%
  0%
  4%

Involving you in decisions about your care?

  57%
  33%
  5%
  0%
  0%
  5%

Treating you with care, concern and respect?

  72%
  24%
  1%
  0%
  0%
  3%

Please provide any comments about the clinical staff…

Thinking about the care you get from your doctors and nurses, how well does the practice help you to:

Understand your health problems?

  79%
  11%
  0%
  7%
  3%

Cope with your health problems?

  77%
  10%
  1%
  9%
  3%

Keep yourself healthy?

  67%
  16%
  0%
  12%
  5%

Access to our sites:

Do you have a visual impairment that impacts your day to day life? (ie Blindness or severe sight loss)

  2%
  96%
  2%

Do you have a hearing impairment that impacts your day to day life? (ie Deafness or severe loss of hearing)

  7%
  90%
  3%

Do you have a physical impairment that impacts your day to day life? (ie In a wheelchair, use a frame or on crutches)

  4%
  94%
  2%

What do you think about the accessibility of our sites?

  54%
  36%
  3%
  7%

Thinking about the Practice in general:

How acceptable do you feel the waiting times are once you have been booked in by reception?

  30%
  62%
  3%
  1%
  4%

Please provide any additional comments about either of our sites…

Overall, how would you describe your experience of your GP surgery?

  37%
  43%
  13%
  3%
  0%
  0%
  4%

How likely are you to recommend the surgery to a friends and family?

  60%
  24%
  9%
  1%
  1%
  0%
  5%

It will help us to understand your answers if you could tell us a little about yourself:

Are you?

  41%
  56%
  3%

How old are you?

  0%
  2%
  5%
  10%
  15%
  18%
  27%
  16%
  2%
  5%

How would you best describe your ethnic background?

  94%
  2%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  4%

How would you describe how often you come to the practice?

  24%
  58%
  15%
  3%

Please add any comments about the staff, practice or services we offer...