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Thank you for taking part in the Ashington House Surgery Survey 2013. Please can you complete the demographic information first and then we have 15 questions relating to a number of practice issues. There is also a box to add any additional comments. Please select relevant box

Section 1 - About You

Q1. Are you

  12%
  21%
  67%

Q2. What age are you?

  0%
  3%
  2%
  4%
  6%
  8%
  5%
  1%
  0%
  0%
  71%

Q3. Do you have children?

  3%
  2%
  3%
  92%

Q4. Are you a single parent?

  1%
  15%
  84%

Q5. Have you been in the HM Forces?

  2%
  16%
  82%

Q6. Do you have a disability

  6%
  12%
  82%

Q7. Are you...

  9%
  5%
  1%
  1%
  0%
  0%
  0%
  84%

Q8. Ethnicity. We are required to ask your ethnicity please decline if you do not wish to share this information.

  16%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  83%

Section 2 - About the Practice

Q1. When was the last time you made an appointment to see a Doctor or Nurse at the practice?

  45%
  11%
  12%
  32%

Q2. Are you aware that we open from 7am on a Wednesday and Friday morning and until 7.30pm on a Tuesday evening for both Doctor and Nurse prebooked appointments?

  52%
  17%
  31%

Q3. Are you aware there are different types of appointments? eg Book on the day, pre bookable and minor ailments

  51%
  14%
  35%

Q4. As a patient do you feel you are kept well informed about your condition?

  57%
  9%
  34%

Q4a About the practice?

  48%
  17%
  35%

Q4b About the NHS?

  40%
  25%
  35%

Q4c About Patient Representation in Swindon?

  22%
  43%
  35%

Q5. We have recently introduced online appointments, online prescriptions and 24 hr telephone cancellation answering service. Did you know these services were available?

  40%
  20%
  40%

Q6. Did you know we have a website, where you can find out lots of information about the practice?

  48%
  16%
  36%

Q7. If you have NOT used our online repeat prescription service is this because you?

  18%
  6%
  11%
  5%
  60%

Q8. If you HAVE used the online repeat prescription service, how did it compare to the email or manual system?

  20%
  7%
  2%
  71%

Q9. The practice has a very supportive Patient Participation Group, if you would like to be involved would you like to be involved in a vertual group, with contact through email only or would you prefer to be part of group.

  10%
  5%
  47%
  38%

Q10. If your GP suggests that you are referred to a specialist how important is a choice of treatment centre?

  41%
  12%
  2%
  45%

Q11 Please recall your last visit to the pracitce, please rate the warmth of the greeting from the Doctor/Nurse.

  31%
  15%
  7%
  0%
  47%

Q12 Please recall your last visit to the practice, pleae rate the warmth of the greeting from the reception staff.

  25%
  12%
  6%
  7%
  2%
  48%

Q13. Please recall your last visit to the practice, please rate the level of privacy / confidentiality shown to you.

  24%
  16%
  6%
  2%
  1%
  51%

Q13. Please recall your last visit to the pracitce, please rate whether you left the surgery feeling reassured.

  22%
  19%
  7%
  2%
  1%
  49%

Q14. What is your overall satisaction with the practice?

  21%
  22%
  6%
  3%
  1%
  47%

Finally........

Q15. What is your overall satisfaction with the NHS?

  13%
  37%
  3%
  0%
  47%

Are there any comments you wish to make? If you would like an answer to any specific comments, please let us have your name address and email.