104

Access to Urgent Medical Services Survey 2013

1. Are you aware of the urgent same day appointment service provided at the Practice?

  67%
  32%

2. Have you recently contacted the Practice needing to see a doctor urgently?

  58%
  38%
  4%

If you answered no, please move to question 4

3. If yes, how easy was it to get through on the telephone to speak to a receptionist?

  39%
  18%
  2%
  2%
  39%

3a. How helpful did you find the receptionist?

  54%
  10%
  1%
  0%
  35%

3b. Were you able to get an appointment with a GP on the same day?

  51%
  10%
  39%

3c. When you arrived at the surgery how long did you have to wait to be seen?

  5%
  16%
  23%
  14%
  0%
  0%
  42%

3d. Did you have confidence in the GP that you had the appointment with?

  61%
  2%
  37%

4. In the event of a minor medical emergency, would you be more likely to see your GP or attend A&E?

  71%
  25%
  4%

4a. If you answered A&E, why is this? (choose as many answers as you like)

  10%
  18%
  0%
  1%
  0%
  14%
  5%
  12%
  0%
  0%

5. If you could speak to your GP on the telephone might this prevent you from going to A&E?

  80%
  7%
  13%

6. Are you aware of the location and service provided by the Shrewsbury Walk-in Centre?

  65%
  24%
  7%
  4%

7. Have you used the new 111 telephone service?

  2%
  90%
  9%

7. Have you ever read our quarterly Practice newsletter?

  38%
  29%
  27%
  6%

8. Please let us have your email address if you would like to receive a copy electronically.

9. Do you have any suggestions or comments about how we might be able to improve access to our surgery for urgent medical care or help to educate our patients about the options available to them?

10. Finally, please provide some information about yourself to help us ensure we receive feedback from a representative group of our patients.

Your Gender:

  27%
  56%
  17%

Your Age:

  0%
  2%
  1%
  8%
  9%
  9%
  29%
  16%
  5%
  21%

The ethnic background with which you most closely identify:

  81%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  17%

Thankyou very much for your time. We will publish the results of the survey on our website shortly.