502

Dear Patient,

Many thanks for agreeing to take part in this survey to help us understand how our Practice performs and if there are any areas that we may be able to improve on.

As part of carrying out this survey our Patient Group felt it would be a good idea to give patients some information on the Practice.

The Practice currently has 10,375 patients which is growing every month. We offer every week in excess of 1,000 Doctor and Nurse appointments. Our website contains a lot of useful information about the Practice and related health information. If you wish to book appointments or request medication on-line this can be carried out via our website. If you do not have a password please ask Reception to provide you with one to enable you to use this facility.

If you wish to join our Patient Group either by attending the meetings or being a virtual member please ask Reception.

Information on the Practice is also available on the NHS Choices website at www.nhs.uk - go to "Services near you" and the "GP" tab where you can type in Biggleswade and find GP practices. The site will give a list of Practices including ours.On this site you can also leave a "Review" about the Practice.

Please answer all of the questions and click Send when you are done.

Appointments.

Q1: How would you normally book your appointments?

  17%
  69%
  13%
  0%

Q2: How would you prefer to be able to book your appointments?

  11%
  53%
  20%
  14%
  2%

Q3: How easy do you find it to get through to someone at the GP surgery on the phone?

  19%
  60%
  10%
  5%
  2%
  4%

Q4: How easy was it to get an appointment for the time you wanted?

  19%
  61%
  18%
  2%

Q5: How would you rate your overall experience of making an appointment?

  33%
  53%
  9%
  2%
  0%

Preferred GP.

Q6: Do you have a preferred GP?

  68%
  30%
  2%

Q7: How often are you able to see your preferred GP?

  31%
  22%
  22%
  3%
  5%
  17%

Q8: How easy was it to get an appointment with the GP you wanted to see?

  14%
  55%
  15%
  16%

GP Appointment Experience.

Q9: How would you rate the GPs in terms of giving you enough time?

  42%
  45%
  8%
  2%
  0%
  0%
  3%

Q10: How would you rate the GPs in terms of listening to you?

  47%
  42%
  5%
  2%
  0%
  0%
  4%

Q11: How would you rate the GPs in terms of explaining tests and treatments?

  45%
  42%
  7%
  2%
  0%
  1%
  3%

Q12. How long after your appointment time do you normally wait to be seen?

  1%
  8%
  13%
  53%
  19%
  2%
  1%
  3%

Opening Hours.

The Practice is open Mon - Fri between 8 am and 6.30 pm. In addition it is also open 1 - 2 mornings per week before 8am and 1 Saturday morning per month.

Q13. How satisfied are you with the surgery's opening hours?

  45%
  44%
  5%
  3%
  0%
  3%

Q14. Would you like the surgery open at additional times?

  51%
  46%
  3%

If yes, please state when:

  10%
  4%
  19%
  30%
  4%

Reception.

Q15. In the reception Area, can other patients overhear what you say to the receptionist?

  74%
  13%
  4%
  7%
  2%

Q16. How helpful do you find the receptionists when you attend the Practice?

  67%
  30%
  1%
  0%
  2%

Overall Experience.

Q17: How would you rate your overall experience of the GP surgery?

  52%
  41%
  3%
  0%
  0%
  4%

Q18: How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?

Please choose one of the following options

  43%
  43%
  7%
  2%
  0%
  1%
  4%

To help us analyse your answers please tell us a few things about yourself. This information will help to make sure that we receive feedback from a representative sample of the patients registered at this Practice.

About You.

Q19: Are you male or female?

  44%
  53%
  3%

Q20: What age are you?

  0%
  3%
  7%
  8%
  13%
  15%
  33%
  13%
  2%
  6%

Q21: In the last 12 months approximately how many times have you attended the Practice?

  2%
  34%
  33%
  19%
  8%
  4%


Many thanks for your time in answering the questions on this survey.

If you wish to leave any further comments about the Practice and the services it offers please use the Comments facility which you can access via the homepage of the Practice website.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1988 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.