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We would be grateful if you would complete this survey about the doctors, the surgery and the services we provide. We want to provide the highest standard of care. A summary from this survey will be fed back to our team to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Putting you at ease during your consultation?

  74%
  17%
  4%
  0%
  0%
  0%
  5%

Q2 Being polite and considerate?

  79%
  14%
  3%
  0%
  0%
  0%
  4%

Q3 Listening to you?

  68%
  20%
  4%
  0%
  0%
  0%
  8%

Q4 Giving you enough time to discuss things?

  66%
  22%
  6%
  0%
  0%
  0%
  6%

Q5 Assessing your medical condition?

  64%
  19%
  3%
  0%
  0%
  1%
  13%

How good was the GP at:

Q6 Explaining your condition and treatment to you?

  64%
  23%
  4%
  0%
  0%
  1%
  8%

Q7 Involving you in decisions about your care?

  58%
  23%
  6%
  0%
  0%
  2%
  11%

Q8 Providing or arranging treatment for your planned care?

  58%
  19%
  6%
  0%
  0%
  7%
  10%

Q9 Did you have confidence that the GP is honest and trustworthy?

  84%
  8%
  0%
  0%
  8%

Q10 Did you have confidence that the doctor will keep your information confidential?

  86%
  4%
  0%
  1%
  9%

Q11 Would you be happy to see this GP again?

  80%
  2%
  18%

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

About Receptionists and Appointments

Q12 How helpful do you find the Receptionists at the practice?

  61%
  27%
  5%
  1%
  0%
  6%

Q13 How easy is it to get through to someone at the practice on the phone?

  20%
  27%
  27%
  19%
  0%
  1%
  6%

Q14 How easy is it to speak to a doctor or nurse on the phone at the practice?

  22%
  29%
  23%
  6%
  2%
  11%
  7%

Q15 If you have an URGENTneed to see a GP, are you aware that you can still be seen the same day even if all routine appointments are taken as the Doctor on call will contact you to discuss your request?

  58%
  23%
  12%
  7%

Q16 How important is it to you to be able to book appointments ahead of time at the practice?

  79%
  10%
  11%

Q17 How easy is it to book ahead at the practice?

  22%
  33%
  24%
  10%
  2%
  3%
  6%

Q18 How do you normally book your appointments at the practice? (please X all boxes that apply)

  38%
  72%
  7%
  0%

Q19 Which of the following methods would you prefer to use to book appointments at the practice? (please X all boxes that apply)

  41%
  67%
  27%
  0%

Q20 Are you aware that if you have internet access you can register to book appointments and prescriptions on line? (Please ask at reception for details)

  42%
  37%
  21%

Thinking of times when you want to see a particular doctor:

Q21 How quickly are you usually seen when you request an appointment?

  44%
  16%
  22%
  6%
  4%
  8%

Q22 How do you rate how quickly you are seen?

  21%
  22%
  15%
  17%
  7%
  3%
  2%
  13%

Q23 Would you prefer more telephone appointments/consultations at the surgery to enable you to discuss your problem/s if you don't feel a face to face consultation is necessary or if you don't have time to come into the practice due to work commitments etc?

  59%
  24%
  17%

Thinking of times when you are willing to see any doctor:

Q24 How quickly are you usually seen?

  56%
  16%
  10%
  6%
  1%
  11%

Q25 How do you rate how quickly you are seen?

  24%
  23%
  16%
  14%
  4%
  2%
  2%
  15%

Thinking of your most recent consultation with a doctor or nurse

Q26 How long did you wait for your consultation to start?

  21%
  24%
  19%
  11%
  10%
  2%
  13%

Q27 How do you rate how long you waited?

  21%
  17%
  17%
  21%
  8%
  2%
  1%
  13%

Q28 Is your GP practice currently open at times that are convenient to you?

  71%
  9%
  2%
  18%

Q29 Which of the following additional opening hours would make it easier for you to see or speak to someone? (please X all boxes that apply)

  22%
  17%
  21%
  28%
  12%
  9%

Q30 Is there a particular GP you usually prefer to see or speak to?

  57%
  28%
  15%

Q31 How often do you see or speak to the GP you prefer?

  41%
  9%
  16%
  5%
  4%
  25%

If you haven’t seen a nurse in the last 6 months please go to Q37. How good was the Nurse you last saw at:

Q32 Putting you at ease during your consultation?

  40%
  9%
  3%
  1%
  0%
  1%
  46%

Q33 Giving you enough time?

  37%
  11%
  3%
  0%
  0%
  0%
  49%

Q34 Listening to you?

  36%
  11%
  4%
  0%
  0%
  1%
  48%

Q35 Explaining your condition and treatment?

  37%
  9%
  4%
  0%
  0%
  1%
  49%

Q36 Involving you in decisions about your planned care?

  32%
  10%
  3%
  0%
  0%
  5%
  50%

Q37 Providing or arranging treatment for you?

  35%
  10%
  3%
  0%
  0%
  6%
  46%

Q38 Would you be completely happy to see this Nurse again?

  40%
  0%
  60%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q39 Understand your health problems?

  77%
  9%
  0%
  2%
  12%

Q40 Cope with your health problems

  71%
  8%
  1%
  3%
  17%

Q41 Keep yourself healthy

  63%
  9%
  1%
  4%
  23%

Q42 Overall, how would you describe your experience of our surgery?

  41%
  28%
  12%
  6%
  0%
  1%
  12%

Q43 Would you recommend our surgery to someone who has just moved to your local area?

  57%
  26%
  4%
  1%
  0%
  12%

Q44 Are you aware that our branch surgery on Hunts Cross Avenue may be easier for you to access than Gateacre Brow if you have mobility problems or use a wheelchair?

  59%
  9%
  32%

It will help us to understand your answers if you could tell us a little about yourself

Q45 Are you ?

  35%
  53%
  12%

Q46 How old are you?

  1%
  19%
  38%
  17%
  14%
  11%

Q47 Do you have a long-standing health condition?

  54%
  28%
  4%
  14%

Q48 What is your ethnic group?

  84%
  2%
  1%
  0%
  0%
  0%
  13%

Q49 Which of the following best describes you?

  39%
  3%
  2%
  6%
  4%
  31%
  3%
  12%

Finally, please add any other comments you would like to make about your GP practice: