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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how the surgery can be improved.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1a. We offer daily triage and the facility to have a telephone consultation instead of a face-to-face one. Have you ever used this service?

  26%
  69%
  2%
  3%

Q1b. If you have used the service were you happy with it?

  25%
  4%
  21%
  50%

Q1c. Does the daily traige service / telephone consultation service offer you a more convenient way to consult with the doctor instead of coming in for a face-to-face appointment?

  30%
  11%
  36%
  23%

Q2. How do you prefer to book your appointments? (tick all that apply)

  20%
  85%
  4%

Q3. Are you aware that you are able to book appointments online (even when the surgery is closed)?

  20%
  78%
  2%

Q4. Are you aware that the practice operates a Did Not Attend policy for patients who fail to turn up for appointments without cancelling them beforehand?

  73%
  25%
  2%

Q5. Did you know that you may not be seen if you arrive late for your appointment?

  89%
  9%
  2%

Q6. How helpful do you find the receptionists at the surgery?

  74%
  25%
  0%
  0%

Q7. Do you feel you get a prompt service when you come to the reception window?

  53%
  45%
  0%
  0%
  2%

Q8. Are you aware that repeat prescriptions can be ordered in person, online (via EMIS Access), by fax, by post and over the phone? (please tick all that you are aware of)

  87%
  23%
  7%
  20%
  74%

Q9. How clean and tidy is the surgery?

  88%
  10%
  0%
  0%
  0%
  2%

Q10. Overall, how would you describe the surgery?

  40%
  37%
  16%
  3%
  0%
  0%
  4%

Do you have any comments or suggestions that could help to improve the service we offer?


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  23%
  66%
  11%

What age are you?

  1%
  9%
  19%
  16%
  16%
  14%
  12%
  5%
  0%
  8%

What is the ethnic background with which you most identify?

  91%
  2%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  7%

Many thanks for your time in answering the questions on this survey.