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Dear Patient,

Many thanks for agreeing and taking the time to complete this short survey once again to help our practice understand how our appointment system and consultation process works enabling us to assess if we have improved the service we offer in the last 12 months.

Please answer all of the questions and click Send when you are done.

Q1: How difficult was it to get through to your surgery?

  1%
  5%
  31%
  38%
  22%

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Q2: How do you rate the surgery opening hours?

  3%
  16%
  30%
  34%
  13%
  4%

Results chart

Q3: What Additional Hours would you like the practice to be open?

  3%
  27%
  33%
  32%
  5%

Results chart

Q4: Within what timescale were you offered an appointment?

  38%
  8%
  10%
  12%
  27%
  5%

Results chart

Q5: Which doctor did you see and at what site?

  12%
  5%
  24%
  14%
  5%
  9%
  5%
  4%
  1%
  6%
  5%
  1%
  9%

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  50%
  24%
  26%

Results chart

Q6: Did the doctor ask enough questions about your current problem?

  0%
  4%
  11%
  36%
  42%
  7%

Results chart

Q7: Did the doctor listen and hear what you had to say?

  1%
  5%
  9%
  33%
  47%
  5%

Results chart

Q8: Did the doctor put you at ease?

  1%
  5%
  13%
  29%
  45%
  7%

Results chart

Q9: Did you feel involved in the decisions made about your care?

  1%
  5%
  10%
  37%
  40%
  7%

Results chart

Q10: Did the doctor show patience with your questions/worries today?

  2%
  2%
  11%
  30%
  47%
  8%

Results chart

Q11: After seeing your doctor today do you feel able to understand and cope with your problem?

  34%
  25%
  7%
  5%
  22%
  7%

Results chart

Q12: How satisfied are you with your appointment today?

  3%
  14%
  28%
  39%
  16%

Results chart

Q13: How often in the past 12 months have you been seen by a doctor?

  7%
  24%
  19%
  24%
  24%
  2%

Results chart

Q14: How helpful did you find our Reception Staff?

  8%
  15%
  36%
  38%
  3%

Results chart

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Q15: Do you have any other comments or would you like to be contacted by a member of our Patient Participation Group if so please click on the link below

Patient Participation Group

Other comments

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To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  38%
  56%
  6%

Results chart

What age are you?

  0%
  2%
  9%
  8%
  15%
  20%
  25%
  14%
  2%
  5%

Results chart

What is the ethnic background with which you most identify?

  90%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%
  4%

Results chart

How would you describe how often you come to the practice?

  35%
  46%
  14%
  5%

Results chart

Many thanks for your time in answering the questions on this survey.