Stamford House Medical Centre

Number of Responses: 45

Patient Experience Survey 2013/14

Q1 How helpful do you find the receptionistsat your GP practice?

1 Very helpful  82%

2 Fairly helpful  13%

3 Not very helpful  0%

4 Not at all helpful  2%

5 Don’t know  0%

No response  3%

Q2 How easy is it to get through to someone atyour GP practice on the phone?

1 Very easy  64%

2 Fairly easy  24%

3 Not very easy  6%

4 Not at all easy  0%

5 Don’t know  0%

6 Haven’t tried  4%

Q3 How easy is it to speak to a doctor ornurse on the phone at your GP practice?

1 Very easy  40%

2 Fairly easy  17%

3 Not very easy  11%

4 Not at all easy  4%

5 Don’t know  2%

6 Haven’t tried  24%

Q4 If you need to see a GP urgently, can younormally get seen on the same day?

1 Yes  55%

2 No  20%

3 Don’t know / never needed to  22%

No response  3%

Q5 How important is it to you to be able tobook appointments ahead of time inyour practice?1 Important2 Not important

1 Important  82%

2 Not important  17%

Q6 How easy is it to book ahead in yourpractice?

1 Very easy  53%

2 Fairly easy  26%

3 Not very easy  6%

4 Not at all easy  2%

5 Don’t know  0%

6 Haven’t tried  8%

No response  5%

Q7 How do you normally book yourappointments at your practice?(please X all boxes that apply)

Q8 Which of the following methodswould you prefer to use to bookappointments at your practice?(please X all boxes that apply)

Thinking of times when you want to seea particular doctor:Q9 How quickly do you usually get seen?

1 Same day or next day  62%

2 2-4 days  17%

3 5 days or more  4%

4 I don’t usually need to be seen quickly  4%

5 Don’t know, never tried  8%

No response  5%

Q10 How do you rate this?

1 Excellent  40%

2 Very good  28%

3 Good  6%

4 Fair  11%

5 Poor  4%

6 Very poor  0%

7 Does not apply  6%

No response  5%

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

1 Same day or next day  66%

2 2-4 days  17%

3 5 days or more  2%

4 I don’t usually need to be seen quickly  4%

5 Don’t know, never tried  6%

No response  5%

Q12 How do you rate this?

1 Excellent  42%

2 Very good  22%

3 Good  13%

4 Fair  11%

5 Poor  2%

6 Very poor  0%

7 Does not apply  6%

No response  4%

Thinking of your most recent consultationwith a doctor or nurse

Q13 How long did you wait for yourconsultation to start?

1 Less than 5 minutes  24%

2 5 – 10 minutes  15%

3 11 – 20 minutes  33%

4 21 – 30 minutes  4%

5 More than 30 minutes  6%

6 There was no set time for my  8%

consultation  4%

No response  6%

Q14 How do you rate this?

1 Excellent  17%

2 Very good  31%

3 Good  13%

4 Fair  15%

5 Poor  8%

6 Very poor  0%

7 Does not apply  4%

No response  12%

Q15 Is your GP practice currently open attimes that are convenient to you?

1 Yes …………..…………. Go to Q17  84%

2 No  11%

3 Don’t know  0%

No response  5%

Q16 Which of the following additional opening hours would make it easier for you to seeor speak to someone?(

Q17 Is there a particular GP you usuallyprefer to see or speak to?

1 Yes  46%

2 No …………..………….. Go to Q19  46%

3 There is usually only one doctor  2%

in my surgery ………... Go to Q19  0%

No response  6%

Q18 How often do you see or speak to theGP you prefer?

1 Always or almost always  31%

2 A lot of the time  8%

3 Some of the time  17%

4 Never or almost never  2%

5 Not tried at this GP practice  2%

No response  40%

How good was the last GP yousaw at each of the following?If you haven’t seen a GP in your practicein the last 6 months, please go to Q25

Q19 Giving you enough time

1 Very good  51%

2 Good  37%

3 Fair  4%

4 Poor  0%

5 Very poor  0%

6 Does not apply  2%

No response  6%

Q20 Listening to you

1 Very good  51%

2 Good  37%

3 Fair  4%

4 Poor  0%

5 Very poor  0%

6 Does not apply  2%

No response  6%

Q21 Explaining tests and treatments

1 Very good  53%

2 Good  31%

3 Fair  4%

4 Poor  0%

5 Very poor  0%

6 Does not apply  2%

No response  10%

Q22 Involving you in decisions about your care

1 Very good  44%

2 Good  37%

3 Fair  4%

4 Poor  0%

5 Very poor  0%

6 Does not apply  4%

No response  11%

Q23 Treating you with care and concern

1 Very good  44%

2 Good  35%

3 Fair  4%

4 Poor  0%

5 Very poor  0%

6 Does not apply  2%

No response  15%

Q24 Did you have confidence and trust in theGP you saw or spoke to?

1 Yes, definitely  68%

2 Yes, to some extent  13%

3 No, not at all  4%

4 Don’t know / can’t say  0%

No response  15%

How good was the last nurse yousaw at each of the following?If you haven’t seen a nurse in your practicein the last 6 months, please go to Q31

Q25 Giving you enough time

1 Very good  60%

2 Good  17%

3 Fair  6%

4 Poor  0%

5 Very poor  0%

6 Does not apply  4%

No response  13%

Q26 Listening to you

1 Very good  53%

2 Good  20%

3 Fair  6%

4 Poor  0%

5 Very poor  0%

6 Does not apply  6%

No response  15%

Q27 Explaining tests and treatments

1 Very good  53%

2 Good  15%

3 Fair  6%

4 Poor  0%

5 Very poor  0%

6 Does not apply  6%

No response  20%

Q28 Involving you in decisions about your care

1 Very good  48%

2 Good  15%

3 Fair  8%

4 Poor  0%

5 Very poor  0%

6 Does not apply  8%

No response  21%

Q28 Involving you in decisions about your care

1 Very good  46%

2 Good  20%

3 Fair  4%

4 Poor  0%

5 Very poor  0%

6 Does not apply  4%

No response  26%

Q29 Treating you with care and concern

1 Very good  51%

2 Good  20%

3 Fair  2%

4 Poor  0%

5 Very poor  0%

6 Does not apply  8%

No response  19%

Q30 Did you have confidence and trust inthe nurse you saw or spoke to?

1 Yes, definitely  75%

2 Yes, to some extent  4%

3 No, not at all  0%

4 Don’t know / can’t say  2%

No response  19%

About care from your doctorsand nurses -Thinking about the care you get from yourdoctors and nurses overall, how well does thepractice help you to:

Q31 Understand your health problems?

1 Very well  80%

2 Unsure  11%

3 Not very well  0%

4 Does not apply  4%

No response  5%

Q32 Cope with your health problems

1 Very well  73%

2 Unsure  11%

3 Not very well  2%

4 Does not apply  4%

No response  10%

Q33 Keep yourself healthy

1 Very well  60%

2 Unsure  17%

3 Not very well  0%

4 Does not apply  4%

No response  19%

Q34 Overall, how would you describe yourexperience of your GP surgery?

1 Excellent  53%

2 Very good  17%

3 Good  22%

4 Fair  0%

5 Poor  0%

6 Very poor  0%

No response  8%

Q35 Would you recommend your GP surgeryto someone who has just moved to yourlocal area?

1 Yes, definitely  60%

2 Yes, probably  22%

3 No, probably not  4%

4 No, definitely not  0%

5 Don’t know  4%

No response  10%

It will help us to understand youranswers if you could tell us a littleabout yourself

-Q36 Are you ?

1 Male  37%

2 Female  55%

No response  8%

Q37 How old are you?

1 Under 16  2%

2 16 to 44  37%

3 45 to 64  31%

4 65 to 74  20%

5 75 or over  2%

No response  8%

Q38 Do you have a long-standing healthcondition?

1 Yes  40%

2 No  46%

3 Don’t know / can’t say  4%

No response  10%

Q39 What is your ethnic group?

1 White  77%

2 Black or Black British  4%

3 Asian or Asian British  8%

4 Mixed  0%

5 Chinese  0%

6 Other ethnic group  2%

No response  9%

Q40 Which of the following best describes you?

1 Employed (full or part time,  44%

including self-employed)  4%

2 Unemployed / looking for work  4%

3 At school or in full time education  0%

4 Unable to work due to long term  6%

sickness  4%

5 Looking after your home/family  11%

6 Retired from paid work  17%

7 Other  0%

No response  10%

Finally, please add any other comments you would like to make about your GP practice: