169

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand our patients' experience of their visit to Barton House.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. How easy do you find getting into the building at the surgery ?

  78%
  16%
  4%
  0%
  2%

Results chart

Can you suggest any improvements that we might make?

Q2. Is the reception team friendly and courteous?

  62%
  31%
  3%
  1%
  0%
  3%

Results chart

Q3. In the Reception Area, can other patients overhear what you say to the receptionist?

  71%
  16%
  2%
  9%

Results chart

Q4. How helpful do you find the receptionists at the surgery ?

  62%
  30%
  2%
  1%
  1%
  4%

Results chart

Please use this space to comment on how we might make improvements if you have found our receptionists unhelpful

Please use this space to tell us about occasions when you have found our receptionists to have been helpful

Q5. Thinking about the last time you visited the surgery, which terms best describe the receptionist who dealt with you:

  69%
  53%
  31%
  18%
  1%
  1%
  0%
  0%
  3%

Q6. How do you feel about the reception area?

  65%
  45%
  39%
  3%
  4%
  2%
  0%
  0%
  1%
  4%

Q7 Please add any comments or suggestions here

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  26%
  62%
  12%

Results chart

What age are you?

  0%
  6%
  21%
  23%
  11%
  16%
  7%
  1%
  0%
  15%

Results chart

What is the ethnic background with which you most identify?

  45%
  4%
  5%
  1%
  0%
  2%
  0%
  1%
  4%
  6%
  0%
  13%
  19%

Results chart

How would you describe how often you come to the practice?

  31%
  39%
  20%
  10%

Results chart

Many thanks for your time in answering the questions on this survey.