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Dear Patient,

Please would you complete this quick survey to comment on your experiences at Mid Sussex Health Care (Ditchling, Hassocks and Hurstpierpoint surgeries)?

The questions have been designed with the help of input from our patient reference group, and ask about a range of issues that they considered important to all patients. We would like to hear how well you think the practice is doing so that we can be clear about where improvements to our services are needed.

We prefer to focus on issues that are within the practice’s control, so if you provide suggestions or feedback where prompted, please remember to comment on the practice rather than the wider NHS. Please do not use the survey to single out individual members of the practice team for comment. If you'd like to discuss a particular issue (whether a compliment or a complaint), please email me: Carolinesquires@nhs.net or telephone me on 01273 837980.

This survey will be open between now and early November 2013. After we have analysed the results, we will invite patients to an evening meeting at Hurstpierpoint surgery to meet with practice staff, discuss the answers and to draw up an appropriate action plan for the coming year.

Thank you very much for your time and your feedback.

Caroline Squires, Practice Business Manager.

Please answer all of the questions and click 'Send Survey' when you have finished.


SECTION 1: Your feedback on the Practice

Access to your surgery

1 In the past twelve months, have you ever put off going to see a doctor or nurse because the surgery opening times are inconvenient for you?

  13%
  86%
  1%

2 When you telephone the surgery, how promptly do we usually answer the call?

  24%
  40%
  23%
  8%
  5%

3 Are those answering the telephone as helpful as you think they should be?

  57%
  33%
  6%
  0%
  0%
  4%

4 When you are willing to see any of our GPs about a medically urgent problem, how quickly do you usually get seen?

  52%
  12%
  12%
  7%
  2%
  15%

5 When can you normally see one of our GPs for a non-urgent problem?

  6%
  16%
  40%
  29%
  2%
  7%

6 If you need to see any of our nurses about a medically urgent medical problem, how quickly do you usually get seen?

  23%
  16%
  12%
  8%
  4%
  37%

7 When can you normally see a nurse for a non-urgent problem?

  4%
  13%
  31%
  23%
  5%
  24%

SECTION 3: Your experience on arriving at the surgery

8 Do receptionists greet/acknowledge you when you arrive at front desk?

  45%
  32%
  13%
  2%
  4%
  4%

9 Are receptionists friendly and polite?

  68%
  23%
  4%
  0%
  0%
  5%

10 Do receptionists tell you if a particular GP has been delayed by emergencies/other work and is therefore behind schedule?

  27%
  20%
  15%
  12%
  20%
  6%

SECTION 4: Your experience during consultations

Comments on the GP Team:

11 Does the GP that you usually see give you enough time?

  66%
  23%
  6%
  1%
  1%
  3%

12 Does the GP that you usually see listen to you effectively?

  71%
  21%
  5%
  0%
  0%
  3%

13 Does the GP that you usually see explain tests/treatments in a way that you understand?

  69%
  21%
  3%
  0%
  2%
  5%

14 Does the GP that you usually see treat you with care and concern?

  75%
  17%
  4%
  0%
  0%
  4%

15 Does the GP that you usually see involve you in decisions about your care?

  62%
  20%
  4%
  1%
  8%
  5%

16 Does the GP that you usually see answer your questions effectively?

  65%
  26%
  4%
  0%
  1%
  4%

Comments on Nurses, Health care assistants and Phlebotomists (blood takers)

17 Do the nursing team members that you usually see give you enough time?

  56%
  18%
  1%
  0%
  14%
  11%

18 Do the nursing team members that you usually see listen to you effectively?

  54%
  18%
  2%
  0%
  17%
  9%

19 Do the nursing team members that you usually see explain tests and treatments to you in a way that you can understand?

  53%
  16%
  3%
  0%
  19%
  9%

20 Do the nursing team members that you usually see treat you with care and concern?

  60%
  13%
  1%
  0%
  15%
  11%

21 Do the nursing team members that you usually see involve you in decisions about your care?

  42%
  15%
  3%
  0%
  29%
  11%

22 Do the nursing team members that you usually see answer your questions effectively?

  50%
  19%
  3%
  0%
  18%
  10%

SECTION 5: Possible future services

23 Would you attend a training session at the surgery to show you how to book appointments and order prescriptions online?

  17%
  12%
  8%
  64%

24 Would you be happy to provide your email address to the practice in order for us to send you news and information about the practice/flu clinics etc (not to provide information about your individual health/treatment)? If you answer yes, please do provide these details to reception when you next visit us

  62%
  31%
  7%

25 Do you have specific suggestions for how we could improve our practice services for all our patients?


SECTION 6: Closing comments

26 Overall, how would you describe your experience of our practice?

  30%
  47%
  16%
  2%
  0%
  0%
  5%


SECTION 7: Information about you

Are you male or female?

  37%
  60%
  3%

What age are you?

  0%
  3%
  5%
  8%
  12%
  14%
  30%
  19%
  3%
  6%

What is the ethnic background with which you most identify?

  94%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  5%

Do you consider yourself to have a disability?

  16%
  78%
  2%
  4%

Which of the following best describes you?

  35%
  0%
  0%
  2%
  3%
  52%
  2%
  6%

Do you have internet access (whether at home/work/etc)

  82%
  14%
  4%

How many times in the last 12 months have you visited any of our three surgeries (Ditchling, Hassocks and/or Hurstpierpoint)?

  24%
  37%
  24%
  6%
  4%
  5%

Which of the following applies to you?

  4%
  18%
  18%
  55%
  5%


Many thanks again for your time in answering the questions on this survey.