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From previous surveys we have been made aware of our patients feelings with regards to the 0844 number. Dr Hiscock and Partners have looked into the possibilities of moving to a local number and this is now a possibility.
As we take the views of our patients seriously, we have created this survey to ensure we provide the telephone system that you would like. If you have some of your own ideas please let us know in the box below.
Would you like a separate number for each practice i.e. one number for Patel and Partners and one number for Hiscock and Partners?
If there is only one number, would you like a message to include which practice you are in Hiscock/Patel just in case you pressed the wrong button?
Would you like a queuing system instead of an engaged tone which means you would have to ring back?
If in a queuing system, would you like to know what number you are in the queue?
If in a queuing system, would you prefer information messages such as 'we are holding flu clinics on..' 'did you know you can book online' instead of music?
If you are listening to health information, what sort of information would you find useful?
Do you have other suggestions for the new telephone system?
If you would like to join the Patient Reference Group to help shape the future of the practice, please complete the form
http://www.thehiscockpractice.nhs.uk/ppg.aspx
To help us anaylse your answers please tell us a few things about yourself:
Are you
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.