Orchard Surgery Dereham

Number of Responses: 209

Dear Patient,

Many thanks for agreeing to complete these few questions and help us to understand how you perceive the service offered by the surgery

Q1. Over the last twelve months, when phoning the practice has the service:

Got Worse  14%

Got Better  24%

Remained the same  56%

No response  6%

Q2. Over the last twelve months, when visiting the practice has the service:

Got Worse  8%

Got Better  33%

Remained the same  58%

Q3. Have you visited the Orchard Surgery Website in the last six months?

Yes  43%

No  42%

N/A I do not use the internet  14%

Q4. Our research shows that 52% of appointments start within 10 minutes of the scheduled time and 78% start within 20 minutes. Are these figures acceptable to you?

Yes  74%

No  24%

No response  2%

Q5. We are looking to review our opening hours. Which of these are your preferred option:

Open 8am to 6pm Monday to Friday  49%

Open 8am to 6:30pm Monday to Friday and close for an hour each Lunchtime 1pm to 2pm  27%

Carry on with existing hours 8am to 6:30pm on Monday, Tuesday,Thursday and Friday, and 8am to Midday on Wednesday  22%

No response  2%

Many thanks for taking the time to complete our survey

Kind Regards,

Your Practice Team