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Patient Group Survey 2013 - - How would you rate our Reception Team?

How easy is it to get through on the phone?

  30%
  47%
  17%
  3%
  3%

How quickly are you ackowledged or attended to at our reception desk?

  54%
  37%
  6%
  0%
  3%

How welcome are you made to feel when you arrive at the reception desk?

  51%
  43%
  2%
  0%
  4%

In reception, do you feel that patients can hear what you say to the Receptionist?

  62%
  11%
  13%
  11%
  3%

We have introduced a computrised booking-in screen. Do you find this useful?

  67%
  9%
  0%
  12%
  7%
  5%

How informative and useful do you find the notice boards in the waiting room?

  25%
  60%
  6%
  5%
  4%

How likely are you to recommend Park House Medical Centre to other people?

  61%
  32%
  2%
  3%
  2%

Are you:

  26%
  51%
  23%

Age group:

  5%
  11%
  18%
  20%
  13%
  17%
  9%
  1%
  6%

Please feel free to add your comments.