Hugglescote Surgery

Number of Responses: 355

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how the service we provide can be improved, if at all.

If you are completing this online please answer all of the questions and click 'Send Survey' when you are done. If you are completing this by hand please return it to reception - please note that it is really important to respond to each question.

Q1. To help us analyse your answers please tell us a few things about yourself:

a) Are you male or female?

Male  35%

Female  62%

No response  3%

b) What age are you?

Under 18  1%

18 - 30  10%

31 - 50  19%

51 - 65  20%

66 - 85  43%

Over 85  3%

No response  4%

Q2. How do you normally book your appointment to see a doctor or nurse at the surgery?

In person  15%

By telephone  80%

Online  3%

No response  2%

Q3. How satisfied are you with the opening times of the practice?

Very satisfied  54%

Fairly satisfied  36%

Quite dissatisfied  6%

Very dissatisfied  1%

No response  3%

If dissatisfied, what hours would you like to see?

Q4. In the past 6 months how easy have you found the following?

a) Getting though on the phone

Not applicable  5%

Very easy  41%

Fairly easy  44%

Not very easy  5%

Not at all easy  0%

No response  5%

b) Booking an appointment in advance

Not applicable  8%

Very easy  38%

Fairly easy  36%

Not very easy  10%

Not at all easy  0%

No response  8%

c) Being able to see the doctor you prefer

Not applicable  19%

Very easy  17%

Fairly easy  36%

Not very easy  18%

Not at all easy  2%

No response  8%

d) Speaking to a doctor/nurse on the phone

Not applicable  28%

Very easy  29%

Fairly easy  29%

Not very easy  5%

Not at all easy  1%

No response  8%

e) Obtaining test results on the phone

Not applicable  29%

Very easy  36%

Fairly easy  25%

Not very easy  2%

Not at all easy  0%

No response  8%

Q5. Thinking of the last time you saw a doctor or nurse at the surgery how good were they at each of the following?

a) Giving you enough time

Excellent  39%

Very good  32%

Good  19%

Poor  3%

Very Poor  0%

Does not apply  0%

No response  7%

b) Asking about your symptoms

Excellent  36%

Very good  36%

Good  20%

Poor  1%

Very Poor  1%

Does not apply  0%

No response  6%

c) Listening

Excellent  32%

Very good  29%

Good  19%

Poor  2%

Very Poor  0%

Does not apply  0%

No response  18%

d) Explaining tests and treatment

Excellent  30%

Very good  32%

Good  25%

Poor  2%

Very Poor  0%

Does not apply  4%

No response  7%

e) Involving you in decisions about your care

Excellent  28%

Very good  29%

Good  24%

Poor  3%

Very Poor  0%

Does not apply  7%

No response  9%

f) Treating you with care and concern

Excellent  35%

Very good  30%

Good  22%

Poor  1%

Very Poor  0%

Does not apply  1%

No response  11%

Q6. If a GP referred you to hospital was the waiting time for your hospital appointment appropriate?

Yes  62%

No  7%

No response  31%

If it wasn't appropriate, how long did you wait to be seen?

Q7.Were you aware that the practice has a qualified nurse who can prescribe medication for minor illnesses if required?

Yes  70%

No  23%

No response  7%

Q8.How helpful do you find the receptionists?

Excellent  40%

Very helpful  40%

Fairly helpful  13%

Not very helpful  0%

Not at all helpful  0%

No response  7%

Q9.In the past 12 months have you used any of the health services below, instead of using similar services which may be available at the surgery? Tick all that apply

Q10. If you have a repeat prescription please comment on how satisfied you are with the service?

Very satisfied  51%

Fairly satisfied  23%

Quite dissatisfied  6%

Very dissatisfied  0%

Not applicable  9%

No response  11%

If dissatisfied, what improvements could we make? Please note that we are only able to take requests for prescriptions in writing for safety purposes.

Q11. In general, how satisfied are you with the services provided the surgery?

Very satisfied  58%

Fairly satisfied  28%

Quite dissatisfied  3%

Very dissatisfied  0%

Not applicable  0%

No response  11%

If dissatisfied, what services would you like to see?

Q12. We appreciate transport to and from the surgery is difficult for some patients, and parking is limited. However, please indicate by which means you attend for appointments?

By public transport (i.e., bus)  2%

By assisted travel (i.e., Marlene Reid)  2%

By taxi  3%

By own car  71%

By powered mobility  1%

By walking  10%

None of the above  0%

No response  11%

Many thanks for your time in answering the questions on this survey. The results will be collated and presented in the patient newsletter and on the practice website.