Number of Responses: 160
Dear Patient,
Thank You for agreeing to complete this practice questionnaire, your feedback will help us to continue to provide a high standard of healthcare and to identify areas that may need improvement.
Patient Experience
Q1: How clean is the practice?
Very clean
Fairly clean
Not very clean
Not at all clean
Don't know
Q2: How easy is it for you to access the practice?
Very easy
Fairly easy
Not very easy
Not at all easy
Q3: How easy is it to get through to someone at the practice by phone?
Q4: Are our opening hours convenient for you?
Yes
No
Q5; How helpful do you find the practice receptionists?
Very helpful
Fairly helpful
Not very helpful
Not helpful at all
Q6: How easy was it to get an appointment for the time you wanted?
Q7: Were you able to see the GP you wanted to see?
Did not want specific GP
Q8: How easy was it to get an appointment with the GP you wanted to see?
Q9: How important is it to you that you see a specific GP when coming to this practice?
Prefer not to say
Not at all important
Fairly important
Very important
Q10: How long do you normally wait to be called into your consultation?
Less than 5 minutes
5-10 minutes
11-20 minutes
21-30 minutes
Does not apply
Thinking about your most recent consultation with a doctor, nurse or health care assistant, how good were they at:
Q11: Giving you enough time?
Very good
Good
Fair
Poor
Very poor
Q12: Listening to you?
Q13: Explaning tests,results and treatments?
Q14: Involving you in decisions about your care?
Q15: Treating you with care and concern:
Q16: Did You have confidence and trust in the doctor, nurse or health care assistant you saw?
Yes definitely
Tosome extent
No, not at all
Don't know / can't say
If you know the name of the doctor, nurse or health care assistant you saw, please write it here
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
Male
Female
What age are you?
Under 16
17 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 - 74
75 - 84
Over 84
What is the ethnic background with which you most identify?
White British
White Irish
Mixed White & Black Caribbean
Mixed White & Black African
Mixed White & Black Asian
Indian
Pakistani
Bangladeshi
Black Caribbean
Black African
Chinese
Other
How would you describe how often you come to the practice?
Regularly
Occasionally
Very Rarely
Many thanks for your time in answering the questions on this survey.