Smallfield Surgery

Number of Responses: 51

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care and feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer as many questions as you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

Very helpful  88%

Fairly helpful  11%

Not very helpful  0%

Not at all helpful  0%

Don’t know  0%

Q2 How easy is it to get through to someone at your GP practice on the phone?

Very easy  49%

Fairly easy  41%

Not very easy  1%

Not at all easy  1%

Don’t know  0%

Haven’t tried  5%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

Very easy  15%

Fairly easy  37%

Not very easy  1%

Not at all easy  1%

Don’t know  1%

Haven’t tried  41%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

Yes  64%

No  5%

Don’t know / never needed to  29%

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

Important  80%

Not important  19%

Q6 How easy is it to book ahead in your practice?

Very easy  54%

Fairly easy  25%

Not very easy  5%

Not at all easy  0%

Don’t know  7%

Haven’t tried  5%

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

Same day or next day  21%

2-4 days  43%

5 days or more  13%

I don’t usually need to be seen quickly  17%

Don’t know, never tried  3%

Q10 How do you rate this?

Excellent  25%

Very good  23%

Good  17%

Fair  19%

Poor  1%

Very poor  0%

Does not apply  11%

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

Same day or next day  74%

2-4 days  19%

5 days or more  1%

I don’t usually need to be seen quickly  1%

Don’t know, never tried  1%

Q12 How do you rate this?

Excellent  49%

Very good  25%

Good  15%

Fair  5%

Poor  0%

Very poor  0%

Does not apply  3%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

Less than 5 minutes  19%

5 – 10 minutes  50%

11 – 20 minutes  23%

21 – 30 minutes  5%

More than 30 minutes  0%

There was no set time for my consultation  0%

Q14 How do you rate this?

Excellent  27%

Very good  35%

Good  19%

Fair  15%

Poor  1%

Very poor  0%

Does not apply  0%

About opening times

Q15 Is your GP practice currently open at times that are convenient to you?

Yes - Go to Q17  80%

No  11%

Don’t know  5%

No response  4%

Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

About seeing the doctor of your choice

Q17 Is there a particular GP you usually prefer to see or speak to?

Yes  74%

No - Go to Q19  25%

There is usually only one doctor in my surgery - Go to Q19  0%

Q18 How often do you see or speak to the GP you prefer?

Always or almost always  33%

A lot of the time  21%

Some of the time  11%

Never or almost never  3%

Not tried at this GP practice  1%

No response  31%

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q19 Understand your health problems?

Very well  86%

Unsure  9%

Not very well  0%

Does not apply  3%

Q20 Cope with your health problems

Very well  88%

Unsure  5%

Not very well  1%

Does not apply  3%

Q21 Keep yourself healthy

Very well  80%

Unsure  3%

Not very well  1%

Does not apply  13%

General impressions

Q22. How easy do you find getting into the building at the surgery ?

Very easy  92%

Fairly easy  7%

Not very easy  0%

Not at all easy  0%

Q23. How clean is the GP surgery ?

Very clean  92%

Fairly clean  7%

Not very clean  0%

Not at all clean  0%

Don’t know  0%

Q24. In the Reception Area, can other patients overhear what you say to the receptionist?

Yes, but don’t mind  70%

Yes and am not happy about it  13%

No, other patients can’t overhear  5%

Don’t know  9%

Q25. Overall, how would you describe your experience of your GP surgery?

Excellent  62%

Very good  27%

Good  5%

Fair  3%

Poor  0%

Very poor  0%

Q26. Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  90%

Yes, probably  7%

No, probably not  0%

No, definitely not  0%

Don’t know  1%

It will help us to understand your answers if you could tell us a little about yourself

Q27. Are you?

Male  45%

Female  54%

Q28. How old are you?

Under 16  0%

16 to 44  11%

45 to 64  37%

65 to 74  33%

75 or over  15%

No response  4%

Q29. Do you have a long-standing health condition?

Yes  62%

No  37%

Don’t know / can’t say  0%

Q30. What is your ethnic group?

White  100%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other ethnic group  0%

Q31 Which of the following best describes you?

Employed (full or part time, including self-employed)  43%

Unemployed / looking for work  0%

At school or in full time education  0%

Unable to work due to long term sickness  0%

Looking after your home/family  5%

Retired from paid work  50%

Other  0%