51

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care and feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer as many questions as you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  88%
  11%
  0%
  0%
  0%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  49%
  41%
  1%
  1%
  0%
  5%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  15%
  37%
  1%
  1%
  1%
  41%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  64%
  5%
  29%

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

  80%
  19%

Q6 How easy is it to book ahead in your practice?

  54%
  25%
  5%
  0%
  7%
  5%

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  29%
  92%
  13%
  0%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  27%
  88%
  49%
  1%

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

  21%
  43%
  13%
  17%
  3%

Q10 How do you rate this?

  25%
  23%
  17%
  19%
  1%
  0%
  11%

Thinking of times when you are willing to see any doctor:

Q11 How quickly do you usually get seen?

  74%
  19%
  1%
  1%
  1%

Q12 How do you rate this?

  49%
  25%
  15%
  5%
  0%
  0%
  3%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

  19%
  50%
  23%
  5%
  0%
  0%

Q14 How do you rate this?

  27%
  35%
  19%
  15%
  1%
  0%
  0%

About opening times

Q15 Is your GP practice currently open at times that are convenient to you?

  80%
  11%
  5%
  4%

Q16 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  7%
  0%
  13%
  21%
  1%
  13%

About seeing the doctor of your choice

Q17 Is there a particular GP you usually prefer to see or speak to?

  74%
  25%
  0%

Q18 How often do you see or speak to the GP you prefer?

  33%
  21%
  11%
  3%
  1%
  31%

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q19 Understand your health problems?

  86%
  9%
  0%
  3%

Q20 Cope with your health problems

  88%
  5%
  1%
  3%

Q21 Keep yourself healthy

  80%
  3%
  1%
  13%

General impressions

Q22. How easy do you find getting into the building at the surgery ?

  92%
  7%
  0%
  0%

Q23. How clean is the GP surgery ?

  92%
  7%
  0%
  0%
  0%

Q24. In the Reception Area, can other patients overhear what you say to the receptionist?

  70%
  13%
  5%
  9%

Q25. Overall, how would you describe your experience of your GP surgery?

  62%
  27%
  5%
  3%
  0%
  0%

Q26. Would you recommend your GP surgery to someone who has just moved to your local area?

  90%
  7%
  0%
  0%
  1%

It will help us to understand your answers if you could tell us a little about yourself

Q27. Are you?

  45%
  54%

Q28. How old are you?

  0%
  11%
  37%
  33%
  15%
  4%

Q29. Do you have a long-standing health condition?

  62%
  37%
  0%

Q30. What is your ethnic group?

  100%
  0%
  0%
  0%
  0%
  0%

Q31 Which of the following best describes you?

  43%
  0%
  0%
  0%
  5%
  50%
  0%

The practice has been undergoing a lot of change over the last few months and this may have made it rather difficult for you to answer some of the questions. Please do use the space below to make any comments or suggestions about the service provided.

Thank you very much for taking the time to complete this questionnaire. :

Based on the © 2011 GPAQ V3